Narrow search
Showing 1 - 10 of 551
Cover Image
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia; … - In: International journal of hospitality management 109 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Cover Image
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Cover Image
Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
Cover Image
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Cover Image
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Cover Image
The effect of customization and gender on customers' attitude
Wolf, Alana; Zhang, Lu - In: International journal of hospitality management 56 (2016), pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Cover Image
Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Wu, Tsung-Chiung - In: International journal of hospitality management 56 (2016), pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
Cover Image
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Cover Image
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Cover Image
Examining the role of wine brand love on brand loyalty : a multi-country comparison
Drennan, Judy; Bianchi, Constanza; Cacho-Elizondo, Silvia; … - In: International journal of hospitality management 49 (2015), pp. 47-55
Persistent link: https://www.econbiz.de/10011377622