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The role of robots in the service industry : factors affecting human-robot interactions
Moriuchi, Emi; Murdy, Samantha - In: International journal of hospitality management 118 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015069630
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The impact of cultural orientation on perceived fairness over demand-based pricing
Beldona, Srikanth; Kwansa, Francis - In: International journal of hospitality management 27 (2008) 4, pp. 594-603
Persistent link: https://www.econbiz.de/10003860318
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Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry
Heo, Cindy Yoonjoung; Lee, Seoki - In: International journal of hospitality management 30 (2011) 2, pp. 243-251
Persistent link: https://www.econbiz.de/10008907671
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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
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Is hiding fair? : exploring consumer resistance to unfairness in opaque pricing
Lee, Seul Ki; Jang, Soocheong - In: International journal of hospitality management 34 (2013), pp. 434-441
Persistent link: https://www.econbiz.de/10009767470
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The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
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Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa; McDonald, Heath; Vocino, Andrea - In: International journal of hospitality management 33 (2013), pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
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Restaurant revenue management : do perceived capacity scarcity and price differences matter?
Heo, Cindy Yoonjoung; Lee, Seoki; Mattila, Anna; Hu, Clark - In: International journal of hospitality management 35 (2013), pp. 316-326
Persistent link: https://www.econbiz.de/10010225775
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The impact of relational identity on the relationship between LMX, interpersonal justice, and employees' group commitment
Luo, Zhenpeng; Song, Haiyan; Marnburg, Einar; Øgaard, … - In: International journal of hospitality management 41 (2014), pp. 21-27
Persistent link: https://www.econbiz.de/10010403140
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The mediating role of trust between expatriate procedural justice and employee outcomes in Chinese hotel industry
Hon, Alice H. Y.; Lu, Lin - In: International journal of hospitality management 29 (2010) 4, pp. 669-676
Persistent link: https://www.econbiz.de/10008758175