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An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup; Kim, Yunhi - In: International journal of hospitality management 29 (2010) 4, pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
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Pay for performance and work attitudes : the mediating role of employee-organization service value congruence
Chiang, Flora F. T.; Birtch, Thomas A. - In: International journal of hospitality management 29 (2010) 4, pp. 632-640
Persistent link: https://www.econbiz.de/10008758179
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Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
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Customer opportunistic complaints management : a critical incident approach
Ro, Heejung; Wong, June - In: International journal of hospitality management 31 (2012) 2, pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie; Laroche, Michel; Borges, Adilson - In: International journal of hospitality management 31 (2012) 2, pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
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Measurement scale for eco-component of hotel service quality
Bastič, Majda; Gojčič, Slavka - In: International journal of hospitality management 31 (2012) 3, pp. 1012-1020
Persistent link: https://www.econbiz.de/10009544258
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Factorial validation of hospitality service attitude
Kuo, Chun-min; Chen, Li-chan; Lu, Carol Y. - In: International journal of hospitality management 31 (2012) 3, pp. 944-951
Persistent link: https://www.econbiz.de/10009544271
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The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of hospitality management 31 (2012) 3, pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
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Service guarantees in the hotel industry : their effects on consumer risk and service quality perceptions
Wu, Cedric Hsi-jui; Liao, Hsiao-chun; Hung, Kuang-peng; … - In: International journal of hospitality management 31 (2012) 3, pp. 757-763
Persistent link: https://www.econbiz.de/10009544312