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How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus; Liang, Sai; Law, Chun Hung Roberts; … - In: International journal of hospitality management 77 (2019), pp. 528-537
Persistent link: https://www.econbiz.de/10011988936
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Customers' relationships leading to brand tribalism and tribe behavioral intentions
Jeong, Ji Youn; Hwang, Jinsoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 88 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293866
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Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad; Rasul, Tareq Faizur; Khan, Huda; … - In: International journal of hospitality management 116 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
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The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches
Gao, Yixing; Zhang, Lu; Wei, Wei - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495061
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Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji; King, Ceridwyn; Lu, Lu - In: International journal of hospitality management 93 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
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To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Yang, Fiona X.; Li, Xiangping; Lau, Virginia Meng-Chan; … - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495046
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The impact of the Covid-19 pandemic on customer experience design : the hotel managers' perspective
Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495103
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The impact of brand authenticity on building brand love : an investigation of impression in memory and lifestyle-congruence
Manthiou, Aikaterini; Kang, Juhee; Hyun, Sunghyup Sean; … - In: International journal of hospitality management 75 (2018), pp. 38-47
Persistent link: https://www.econbiz.de/10011944936
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Compelling brand storytelling for luxury hotels
Ryu, Kyungin; Lehto, Xinran Y.; Gordon, Susan E.; Fu, … - In: International journal of hospitality management 74 (2018), pp. 22-29
Persistent link: https://www.econbiz.de/10011924585
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Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
Le, Angelina Nhat Hanh; Nguyen Huu Khoi; Nguyen Dong Phong - In: International journal of hospitality management 99 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10013328004