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~isPartOf:"International journal of hospitality management"
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Qualitätsmanagement für Dienst...
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
229
Kundenzufriedenheit
229
Consumer behaviour
212
Konsumentenverhalten
212
Hotel industry
160
Hotellerie
160
Beziehungsmarketing
131
Relationship marketing
131
Gastronomie
111
Restaurant industry
111
Hospital
63
Krankenhaus
63
Customer service
60
Kundenservice
60
Emotion
56
Gastgewerbe
55
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55
Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Work behaviour
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Arbeitszufriedenheit
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Job satisfaction
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Tourism employees
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Service management
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Dienstleistungsmanagement
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Quality management
31
Qualitätsmanagement
31
Satisfaction
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Robot
29
Roboter
29
USA
28
United States
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Hospitality
26
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25
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25
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Han, Heesup
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Mattila, Anna S.
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9
Guchait, Priyanko
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Wong, IpKin Anthony
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Line, Nathaniel D.
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King, Ceridwyn
5
Madera, Juan M.
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Pizam, Abraham
5
Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Altinay, Levent
4
Bai, Billy
4
Brewster, Zachary W.
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Hanks, Lydia
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Lee, Jin-soon
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Lynn, Michael
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Hyun, Sunghyup Sean
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International journal of hospitality management
SpringerLink / Bücher
1,686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
532
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
466
Gabler Edition Wissenschaft
406
Springer eBook Collection / Business and Economics
394
International journal of production research
385
Springer eBook Collection
361
Journal of retailing and consumer services
341
Europäische Hochschulschriften / 5
331
The service industries journal
318
Total quality management & business excellence
307
Journal of business research : JBR
277
Research
268
International Journal of Quality & Reliability Management
256
International journal of production economics
241
Quality management journal : QMJ
225
Lehrbuch
220
The journal of services marketing
220
Working paper / National Bureau of Economic Research, Inc.
196
NBER working paper series
194
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
178
International journal of quality and service sciences
178
International journal of contemporary hospitality management
175
International journal of services and operations management
174
NBER Working Paper
174
Services marketing quarterly
148
Health care management review : HCM review
146
Journal of hospitality marketing & management
146
Journal of air transport management
138
Tourism management : research, policies, practice
138
Journal of Services Marketing
132
European journal of operational research : EJOR
128
Cogent business & management
126
Journal of travel and tourism marketing
124
Journal of service management
120
Service business
120
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ECONIS (ZBW)
465
USB Cologne (EcoSocSci)
2
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1
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung
;
Joung, Junegak
;
Lim, Chiehyeon
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
Saved in:
4
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
5
It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra
;
Peters, Mike
;
Strobl, Andreas
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
Saved in:
6
Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M.
- In:
International journal of hospitality management
35
(
2013
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
Saved in:
7
Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella
;
Marcoz, Elena Maria
;
Mauri, Chiara
- In:
International journal of hospitality management
42
(
2014
),
pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
Saved in:
8
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
9
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
10
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
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