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~isPartOf:"International journal of hospitality management"
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A Study of the Impact of Front...
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Hotel industry
950
Hotellerie
950
Service quality
436
Dienstleistungsqualität
435
Consumer behaviour
425
Konsumentenverhalten
425
Customer satisfaction
378
Kundenzufriedenheit
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255
Job satisfaction
255
Beziehungsmarketing
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Han, Heesup
42
Law, Chun Hung Roberts
30
Jang, Soocheong
26
Kim, Woo Gon
23
Mattila, Anna S.
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Karatepe, Osman M.
17
Wong, IpKin Anthony
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Qu, Hailin
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Gursoy, Dogan
13
Guchait, Priyanko
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Law, Rob
12
Pizam, Abraham
12
Chan, Eric S. W.
11
Heo, Cindy Yoonjoung
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Kim, Peter Beomcheol
11
Kim, Seongseop
11
Line, Nathaniel D.
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Zhang, Tingting
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Assaf, A. Georges
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Hanks, Lydia
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Yang, Yang
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Bufquin, Diego
9
Filimonau, Viachaslau
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Jung, Hyo Sun
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Miao, Li
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9
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9
Wei, Wei
9
Yoon, Hye Hyun
9
Altinay, Levent
8
Busser, James A.
8
Cheung, Catherine
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Huan, Tzung-cheng
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International journal of hospitality management
Journal of retailing and consumer services
615
Journal of business research : JBR
601
International journal of contemporary hospitality management
532
Tourism management : research, policies, practice
505
The service industries journal
472
Journal of hospitality marketing & management
358
Journal of Services Marketing
307
The journal of services marketing
304
Telecommunications policy : the international journal of digital economy, data sciences and new media
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Discussion paper series / IZA
291
Journal of travel and tourism marketing
284
Journal of vocational behavior
263
NBER working paper series
244
Cogent business & management
243
SpringerLink / Bücher
241
Working paper / National Bureau of Economic Research, Inc.
236
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
The international journal of human resource management
235
IZA Discussion Papers
232
NBER Working Paper
213
International Journal of Contemporary Hospitality Management
203
Tourism management perspectives : TMP
202
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Tourism economics : the business and finance of tourism and recreation
192
Services marketing quarterly
185
Journal of air transport management
178
Auditing : a journal of practice & theory
177
Service business
176
International journal of productivity and quality management : IJPQM
168
The TQM journal : the international review of organizational improvement
166
Technological forecasting & social change : an international journal
163
Journal of service research : JSR
160
International Journal of Bank Marketing
159
Journal of business ethics : JOBE
156
Health care management review : HCM review
149
International journal of human resource management
145
European Journal of Marketing
141
IZA Discussion Paper
138
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ECONIS (ZBW)
1,496
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1
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang
;
Lu, Mengqian
;
Huang, Xiaoyu
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Saved in:
4
How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Li, Yuan
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
Saved in:
5
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
8
Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang
;
Ye, Shun
;
Pearce, Philip
;
Wu, Mao-ying
- In:
International journal of hospitality management
38
(
2014
),
pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
Saved in:
9
Guest satisfaction in independent and affiliated to chain hotels
Moreno-Perdigón, María C.
;
Guzmán-Pérez, Beatriz
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012494932
Saved in:
10
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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