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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
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Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia; Lee, Sanghyeop; Goh, Ben; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
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Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon; Jang, Soocheong - In: International journal of hospitality management 95 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
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Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.; Ruiz-Molina, María-Eugenia; … - In: International journal of hospitality management 85 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
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Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad; Pérez, Andrea; Sahibzada, Umar Farooq - In: International journal of hospitality management 89 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
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A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun; Yoo, Myongjee; Lee, Yooyang - In: International journal of hospitality management 82 (2019), pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
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Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Jennifer Yee-Shan; Cheah, Jun-Hwa; Lim, Xin-Jean; … - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
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Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun; Gursoy, Dogan - In: International journal of hospitality management 49 (2015), pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536