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On integrating multiple type of preferences into competitive analyses of customer requirements in product planning
Li, Yan-lai; Tang, Jia-fu; Chin, Kwai Sang; Luo, Xing-gang - In: International journal of production economics 139 (2012) 1, pp. 168-179
Persistent link: https://www.econbiz.de/10009572688
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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Examining consumer complaints from an on-demand service platform
Yan, Nina; Xu, Xun; Tong, Tingting; Huang, Liujia - In: International journal of production economics 237 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
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A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi - In: International journal of production economics 244 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
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Money-back guarantee in the presence of strategic customer behavior
Huang, Zongsheng; Huang, Lingchen; Zhao, Yingxue; Meng, … - In: International journal of production economics 239 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012648792
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Operational strategy of customized bus considering customers' variety seeking behavior and service level
Liu, Jiaguo; Zhao, Huida; Li, Jian; Yue, Xiaohang - In: International journal of production economics 231 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012415012
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The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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Investigating the influential factors of return channel loyalty in omni-channel retailing
Xu, Xun; Jackson, Jonathan E. - In: International journal of production economics 216 (2019), pp. 118-132
Persistent link: https://www.econbiz.de/10012106757
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Supply chain coordination with customer returns and retailer's store brand product
Li, Wei; Chen, Jing; Chen, Bintong - In: International journal of production economics 203 (2018), pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
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Company-customer interaction in mass customization
Jost, Peter-J.; Süsser, Theresa - In: International journal of production economics 220 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012175346