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~isPartOf:"International journal of production economics"
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Qualitätsmanagement
197
Quality management
196
Lieferkette
157
Supply chain
157
Performance measurement
122
Performance-Messung
120
Firm performance
70
Unternehmenserfolg
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Cheng, T. C. E.
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Zhao, Xiande
9
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8
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Sarkis, Joseph
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Xu, Xun
5
Dubey, Rameshwar
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Lai, Kee-hung
4
Lima, Edson Pinheiro de
4
Parast, Mahour Mellat
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Zhang, Min
4
Caniato, Federico
3
Chatha, Kamran Ali
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Chen, Jing
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Farooq, Sami
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Ho, Linda Lee
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Jacobs, Mark A.
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3
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3
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International Working Seminar on Production Economics <10, 1998, Innsbruck-Igls>
1
Published in...
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International journal of production economics
Journal of business research : JBR
1,103
Journal of retailing and consumer services
844
International journal of hospitality management
734
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
724
The service industries journal
713
SpringerLink / Bücher
595
International journal of production research
586
International journal of productivity and quality management : IJPQM
571
Industrial marketing management : the international journal for industrial and high-tech firms
549
The TQM journal : the international review of organizational improvement
520
International journal of quality & reliability management
490
The journal of services marketing
389
Total quality management & business excellence
336
Tourism management : research, policies, practice
324
Cogent business & management
306
International journal of contemporary hospitality management
299
NBER working paper series
285
European journal of operational research : EJOR
281
Working paper / National Bureau of Economic Research, Inc.
270
The journal of business & industrial marketing
261
Journal of the Academy of Marketing Science
256
Journal of travel and tourism marketing
255
Journal of hospitality marketing & management
250
NBER Working Paper
243
International journal of services and operations management
235
Journal of strategic marketing
227
Quality management journal : QMJ
227
The international journal of productivity and performance management : IJPPM
215
Journal of service research : JSR
214
Journal of service management
213
Service business
212
Services marketing quarterly
205
Journal of air transport management
202
International journal of quality and service sciences
194
Benchmarking : an international journal ; BIJ
190
Management science : journal of the Institute for Operations Research and the Management Sciences
190
International journal of six sigma and competitive advantage : IJSSCA
189
Discussion paper series / IZA
188
Auditing : a journal of practice & theory
186
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ECONIS (ZBW)
458
USB Cologne (EcoSocSci)
3
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461
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1
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
2
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
3
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni
;
Wang, Pong
;
Tu, Yiliu
- In:
International journal of production economics
240
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
Saved in:
4
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
5
Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel : an empirical study
Subramanian, Nachiappan
;
Gunasekaran, Angappa
;
Gao, Yanan
- In:
International journal of production economics
171
(
2016
),
pp. 201-210
Persistent link: https://www.econbiz.de/10011437316
Saved in:
6
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
7
Improving supply quality through the store-initiated returns in wholesale supply chains
Chen, Hao-Wei
- In:
International journal of production economics
261
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014336899
Saved in:
8
Improving efficiency in service systems by performing and storing "preliminary services"
Hanukov, Gabi
;
Avinadav, Tal
;
Chernonog, Tatyana
; …
- In:
International journal of production economics
197
(
2018
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011820954
Saved in:
9
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
10
The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.
;
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of production economics
138
(
2012
)
1
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
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