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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
32
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
Product quality
17
Produktqualität
17
customer satisfaction
14
Gesundheitsversorgung
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Health care
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Gesundheitswesen
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Health care system
12
AHP-Verfahren
11
Measurement
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Messung
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Bank
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Consumer behaviour
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Jordanien
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Konsumentenverhalten
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quality
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quality management
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Jordan
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Fuzzy sets
8
Fuzzy-Set-Theorie
8
SERVQUAL
8
India
7
Indien
7
Patienten
7
Patients
7
Performance measurement
7
Performance-Messung
7
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105
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3
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108
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Shahin, Arash
10
Al-Hawary, Sulieman Ibraheem Shelash
4
Shirouyehzad, Hadi
4
Adil, Mohd
3
Arabzad, S. Mohammad
3
Ha Thu Nguyen
3
Sweis, Rateb J.
3
Abu-Laimon, Amr Adel Ahmad
2
Aghdaie, Fathollah Amiri
2
Ajmal, Mian M.
2
Anh Thi Tu Le
2
Awasthi, Anjali
2
Boon-Cheong Chew
2
Dabestani, Reza
2
Helo, Petri T.
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kwarteng, Albert Justice
2
Lay Hong Tan
2
Lofti, Farhad Hosseinzadeh
2
Mahapatra, Siba Sankar
2
Mohanty, R. P.
2
Nasir, Mohd
2
Prakash, Anand
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Tuomi, Ville
2
Abedi, Saeed
1
Aboumasoudi, Abbas Sheikh
1
Adel, Riham
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Mahmoud, Ayat M.
1
Al Shurideh, Muhammad
1
Al-Etayyem, Rawan H.
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
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International journal of productivity and quality management : IJPQM
International journal of hospitality management
405
Journal of retailing and consumer services
334
The service industries journal
293
Journal of business research : JBR
255
NBER working paper series
255
Working paper / National Bureau of Economic Research, Inc.
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
NBER Working Paper
213
The journal of services marketing
210
Discussion paper series / IZA
193
Auditing : a journal of practice & theory
173
Policy research working paper : WPS
173
International journal of contemporary hospitality management
165
IZA Discussion Paper
156
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
141
Services marketing quarterly
140
Journal of hospitality marketing & management
139
Journal of air transport management
137
Tourism management : research, policies, practice
137
Journal of travel and tourism marketing
129
The TQM journal : the international review of organizational improvement
128
World Bank E-Library Archive
127
World Bank Policy Research Working Paper
123
Health care management review : HCM review
117
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Service business
110
Cogent business & management
104
International journal of services and operations management
103
Journal of service research : JSR
103
ILO Working Papers
96
Economics of education review
94
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Journal of health economics
91
China economic review : an international journal
87
The journal of development studies : JDS
84
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ECONIS (ZBW)
105
OLC EcoSci
3
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1
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
2
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
3
Service quality audit based on conceptual gaps model of service quality : a case study of top three largest local bank in Malaysia
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10011577591
Saved in:
4
Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in India
George, Sajeev Abraham
- In:
International journal of productivity and quality …
18
(
2016
)
4
,
pp. 518-536
Persistent link: https://www.econbiz.de/10011641380
Saved in:
5
Relationship between service quality and customer satisfaction : a study of Malaysian banking industry
Lay Hong Tan
;
Boon-Cheong Chew
;
Syaiful-Rizal Hamid
- In:
International journal of productivity and quality …
19
(
2016
)
1
,
pp. 38-50
Persistent link: https://www.econbiz.de/10011646195
Saved in:
6
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
7
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
8
Modelling the water supply service quality : a case study of the municipal corporation
Kansara, Surendra
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 94-108
Persistent link: https://www.econbiz.de/10012178472
Saved in:
9
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
10
Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Apornak, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 129-141
Persistent link: https://www.econbiz.de/10011748585
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