//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of productivity and quality management : IJPQM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Knowledge-based resources in e...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
47
Service quality
47
Quality management
43
Qualitätsmanagement
43
service quality
19
Beziehungsmarketing
18
Relationship marketing
18
customer satisfaction
16
Measurement
9
Messung
9
Bank
8
Jordan
8
Jordanien
8
Consumer behaviour
7
Hospital
7
Konsumentenverhalten
7
Krankenhaus
7
Customer service
6
Gesundheitsversorgung
6
Health care
6
Kundenservice
6
Patienten
6
Patients
6
Structural equation model
6
Strukturgleichungsmodell
6
Gesundheitswesen
5
Health care system
5
India
5
Indien
5
Industrie
5
Malaysia
5
Manufacturing industries
5
SEM
5
satisfaction
5
Kano model
4
Performance measurement
4
Performance-Messung
4
TQM
4
more ...
less ...
Online availability
All
Undetermined
28
Type of publication
All
Article
74
Type of publication (narrower categories)
All
Article in journal
74
Aufsatz in Zeitschrift
74
Case study
2
Fallstudie
2
Language
All
English
74
Author
All
Shahin, Arash
8
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Al-Refaie, Abbas
2
Anh Thi Tu Le
2
Boon-Cheong Chew
2
Eldridge, Steve
2
Lay Hong Tan
2
Oey, Elia
2
Rawani, A. M.
2
Sharma, J. R.
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Virmani, Naveen
2
Waterworth, Alec
2
Abedi, Saeed
1
Adeoye, S. A.
1
Afshan, Nikhat
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Ali, M. Ameer
1
Allada, Vijaya Kameswari
1
Alzoubi, Haitham M.
1
Amiri, Maghsoud
1
Anber Abraheem Shlash Mohammad
1
Anil, Anu P.
1
Apornak, Arash
1
Attafar, Ali
1
Atulkar, Sunil
1
Ayoubi, Abdolhossein
1
Bali, Aditya
1
Barabino, Benedetto
1
Battal, Aslı
1
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
450
International journal of hospitality management
383
Journal of business research : JBR
327
The journal of services marketing
221
Journal of Services Marketing
205
The service industries journal
191
Tourism management : research, policies, practice
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
151
International Journal of Bank Marketing
119
European Journal of Marketing
114
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Journal of service research : JSR
106
Cogent business & management
105
SpringerLink / Bücher
103
Journal of air transport management
94
Service business
93
International Journal of Contemporary Hospitality Management
91
Psychology & marketing
91
Journal of service management
89
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
84
Journal of the Academy of Marketing Science
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
International journal of services and operations management
76
International Journal of Quality & Reliability Management
71
International journal of quality and service sciences
71
Journal of strategic marketing
70
Total quality management & business excellence
68
Managing service quality : MSQ ; an international journal
66
The international journal of bank marketing : IJBM
66
European journal of marketing : EJM
63
International journal of quality & reliability management
63
more ...
less ...
Source
All
ECONIS (ZBW)
74
Showing
1
-
10
of
74
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
2
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
3
Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Sony, Michael
;
Mekoth, Nandakumar
;
Terisa, K. K.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10011861040
Saved in:
4
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
5
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
6
E-maintenance for household and similar appliances
Lazzarini, Roberto
;
Stefanelli, Cesare
;
Tortonesi, Mauro
; …
- In:
International journal of productivity and quality …
12
(
2013
)
2
,
pp. 141-160
Persistent link: https://www.econbiz.de/10009766132
Saved in:
7
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
8
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
9
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
10
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->