Narrow search
Showing 1 - 10 of 74
Cover Image
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash; Akasheh, Sajad - In: International journal of productivity and quality … 21 (2017) 4, pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Cover Image
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Cover Image
Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Sony, Michael; Mekoth, Nandakumar; Terisa, K. K. - In: International journal of productivity and quality … 23 (2018) 1, pp. 55-73
Persistent link: https://www.econbiz.de/10011861040
Cover Image
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent; Battal, Aslı - In: International journal of productivity and quality … 21 (2017) 2, pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Cover Image
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice - In: International journal of productivity and quality … 36 (2022) 2, pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Cover Image
E-maintenance for household and similar appliances
Lazzarini, Roberto; Stefanelli, Cesare; Tortonesi, Mauro; … - In: International journal of productivity and quality … 12 (2013) 2, pp. 141-160
Persistent link: https://www.econbiz.de/10009766132
Cover Image
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Cover Image
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Cover Image
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath; Kumar, Devendra; Sharma, Ajay Kumar; … - In: International journal of productivity and quality … 35 (2022) 2, pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Cover Image
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen - In: International journal of productivity and quality … 31 (2020) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10012516275