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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
104
Service quality
104
Quality management
82
Qualitätsmanagement
82
Customer satisfaction
72
Kundenzufriedenheit
72
service quality
32
Beziehungsmarketing
21
Relationship marketing
21
Hospital
17
Krankenhaus
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Product quality
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Produktqualität
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customer satisfaction
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Gesundheitsversorgung
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Health care
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Gesundheitswesen
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Health care system
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Messung
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Jordan
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Jordanien
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quality
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Bank
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quality management
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Performance-Messung
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Fuzzy sets
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Fuzzy-Set-Theorie
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India
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Indien
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SERVQUAL
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131
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Shahin, Arash
14
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Shirouyehzad, Hadi
3
Sweis, Rateb J.
3
Aghdaie, Fathollah Amiri
2
Al-Refaie, Abbas
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Awasthi, Anjali
2
Boon-Cheong Chew
2
Eldridge, Steve
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kwarteng, Albert Justice
2
Lay Hong Tan
2
Mahapatra, Siba Sankar
2
Mohanty, R. P.
2
Nasir, Mohd
2
Oey, Elia
2
Prakash, Anand
2
Rawani, A. M.
2
Sharma, J. R.
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Virmani, Naveen
2
Waterworth, Alec
2
Abedi, Saeed
1
Aboumasoudi, Abbas Sheikh
1
Abu-Laimon, Amr Adel Ahmad
1
Adel, Riham
1
Adeoye, S. A.
1
Afshan, Nikhat
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Ajmal, Mian M.
1
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International journal of productivity and quality management : IJPQM
International journal of hospitality management
546
Journal of retailing and consumer services
540
Journal of business research : JBR
417
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
176
SpringerLink / Bücher
170
NBER Working Paper
165
Services marketing quarterly
163
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International Journal of Contemporary Hospitality Management
128
International journal of quality and service sciences
123
Journal of service management
122
International journal of quality & reliability management
121
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
International Journal of Quality & Reliability Management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Total quality management & business excellence
109
Asia Pacific journal of marketing and logistics
103
Quality management journal : QMJ
98
Discussion paper series / IZA
97
Journal of the Academy of Marketing Science
96
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ECONIS (ZBW)
131
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1
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
2
Relationship between service quality and customer satisfaction : a study of Malaysian banking industry
Lay Hong Tan
;
Boon-Cheong Chew
;
Syaiful-Rizal Hamid
- In:
International journal of productivity and quality …
19
(
2016
)
1
,
pp. 38-50
Persistent link: https://www.econbiz.de/10011646195
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of productivity and quality …
24
(
2018
)
4
,
pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
Saved in:
5
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
6
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
7
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
8
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
9
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
10
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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