Narrow search
Showing 1 - 10 of 68
Cover Image
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Cover Image
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.; Russell, Roberta S.; White, Sheneeta W. - In: International journal of quality & reliability management 33 (2016) 8, pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Cover Image
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor - In: International journal of quality & reliability management 41 (2024) 2, pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Cover Image
Six Sigma critical success factors in Brazilian industry
Jesus, Abel Ribeiro de; Antony, Jiju; Lepikson, Herman … - In: International journal of quality & reliability management 33 (2016) 6, pp. 702-723
Persistent link: https://www.econbiz.de/10011591090
Cover Image
An artificial intelligent manufacturing process for high-quality low-cost production
Hassan, Noha M.; Hamdan, Ameera; Shahin, Farah; … - In: International journal of quality & reliability management 40 (2023) 7, pp. 1777-1794
Persistent link: https://www.econbiz.de/10014313902
Cover Image
A benchmark analysis of the quality of distributed additive manufacturing centers
Verna, Elisa; Maisano, Domenico - In: International journal of quality & reliability management 39 (2022) 6, pp. 1488-1505
Persistent link: https://www.econbiz.de/10013397832
Cover Image
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad - In: International journal of quality & reliability management 34 (2017) 4, pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Cover Image
Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma; Malik, Shahab Alam; Malik, Shujah Alam - In: International journal of quality & reliability management 33 (2016) 5, pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
Cover Image
Quality of care and patient satisfaction amongst Caucasian and non-Caucasian patients : a mixed-method study in Australia
Alizadeh, Somayeh; Chavan, Meena; Hamin, Hamin - In: International journal of quality & reliability management 33 (2016) 3, pp. 298-320
Persistent link: https://www.econbiz.de/10011564087
Cover Image
Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Shabbir, Asma; Malik, Shahab Alam; Janjua, Saquib Yusaf - In: International journal of quality & reliability management 34 (2017) 8, pp. 1295-1317
Persistent link: https://www.econbiz.de/10011754352