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~isPartOf:"International journal of quality & reliability management"
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Qualitätsmanagement für Dienst...
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Quality management
400
Qualitätsmanagement
396
Service quality
113
Dienstleistungsqualität
112
Customer satisfaction
50
Kundenzufriedenheit
50
Standardisierung
47
Standardization
47
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44
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44
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42
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Lieferkette
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Antony, Jiju
20
Sampaio, Paulo
17
Kumar, Vinod
6
Carvalho, Maria S.
5
Domingues, Pedro
5
Madu, Christian N.
5
Mastrogiacomo, Luca
5
Saraiva, Pedro
5
Shahin, Arash
5
Cudney, Elizabeth A.
4
Douglas, Alex
4
Fernandes, Ana Cristina
4
Franceschini, Fiorenzo
4
Kumar, Uma
4
Maisano, Domenico
4
Mukherjee, Indrajit
4
Adebanjo, Dotun
3
Ahmad Jusoh
3
Badar, M. Affan
3
Das, Anupam
3
Galetto, Maurizio
3
Ghadge, Abhijeet
3
He, Zhen
3
Husain, Khalid Sami
3
Malik, Shahab Alam
3
Marimon, Frederic
3
McDermott, Olivia
3
Mehra, Satish
3
Oprime, Pedro Carlos
3
Psomas, Evangelos L.
3
Rodrigues, António Guimarães
3
Sik, Sumaedi
3
Sony, Michael
3
Tannock, James D. T.
3
Wahid, Roslina Ab
3
Wiele, Ton van der
3
Abdul Halim Lim, Sarina
2
Abdullah, Firdaus
2
Aboelmaged, Mohamed Gamal
2
Ahuja, Inderpreet Singh
2
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International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
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International journal of quality & reliability management
SpringerLink / Bücher
1,686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of hospitality management
434
Gabler Edition Wissenschaft
406
Springer eBook Collection / Business and Economics
393
International journal of production research
380
Springer eBook Collection
358
Journal of retailing and consumer services
338
Europäische Hochschulschriften / 5
331
The service industries journal
316
Total quality management & business excellence
299
Journal of business research : JBR
277
Research
267
International journal of production economics
237
Quality management journal : QMJ
223
The journal of services marketing
220
Lehrbuch
218
Working paper / National Bureau of Economic Research, Inc.
196
NBER working paper series
193
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
175
NBER Working Paper
174
International journal of services and operations management
172
International journal of quality and service sciences
170
Services marketing quarterly
146
Journal of hospitality marketing & management
143
Health care management review : HCM review
140
Journal of air transport management
138
Tourism management : research, policies, practice
133
European journal of operational research : EJOR
128
Cogent business & management
126
Journal of travel and tourism marketing
124
Service business
120
Journal of service management
118
Journal of service research : JSR
118
Gabler Research
111
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ECONIS (ZBW)
457
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1
Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
Saved in:
2
Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
Saved in:
3
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
4
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
5
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
6
QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico
;
Marcolin, Federica
;
Guerra, Andrea Luigi
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
Saved in:
7
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
Saved in:
8
TQM and market orientation in care home services
San Miguel, Eduardo
;
Heras-Saizarbitoria, Iñaki
; …
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1076-1098
Persistent link: https://www.econbiz.de/10011606137
Saved in:
9
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
10
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
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