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~isPartOf:"International journal of quality and service sciences"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
52
Konsumentenverhalten
52
Dienstleistungsqualität
28
Service quality
28
Kundenzufriedenheit
25
Beziehungsmarketing
20
Relationship marketing
20
Quality management
8
Qualitätsmanagement
8
E-commerce
7
Electronic Commerce
7
Emotion
7
Online retailing
7
Online-Handel
7
Customer loyalty
6
Customer service
6
Kundenservice
6
Einzelhandel
5
Retail trade
5
Beschwerdemanagement
4
Complaint management
4
Confidence
4
Customer integration
4
Kundenintegration
4
Loyalty
4
Perceived risk
4
Product quality
4
Produktqualität
4
Service failure
4
Vertrauen
4
Viral marketing
4
Virales Marketing
4
Bank
3
Consumer behavior
3
Customer engagement
3
Dienstleistungssektor
3
Electronic Banking
3
Electronic banking
3
Ernährungsindustrie
3
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26
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26
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26
Conference paper
2
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2
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English
26
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All
Dean, David
2
Abdirad, Maryam
1
Ahasanul Haque
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Kilani, Mohammad Hani
1
Amorim, Marlene
1
Anselmsson, Johan
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Basu, Debarati
1
Beduschi, Eliane Fátima Strapazzon
1
Bilgihan, Anil
1
Biswas, Abhijeet
1
Boon-itt, Sakun
1
Bouranta, Nancy
1
Buk, Tuba Bozaykut
1
Chakraborty, Kamalika
1
Chauhan, Shilpa
1
Chebat, Jean-Charles
1
Clemes, Michael D.
1
Diyana Maslina Hj Ahady
1
Dzuljastri Abdul Razak
1
El Hedhli, Kamel
1
Farhani, Iklima
1
Gupta, Ashish
1
Hapsari, Raditha
1
Jaiswal, Deepak
1
Johansson, Ulf
1
Kandampully, Jay
1
Kant, Rishi
1
Kenyon, George
1
Koutsothanassi, Eleni
1
Krishnan, Krishna K.
1
Leong, Vai Shiem
1
Mainardes, Emerson Wagner
1
Marcon, Margarete de Fátima
1
Mitra, Shabana
1
Natarajan, Thamaraiselvan
1
Nazlida Muhamad
1
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International journal of quality and service sciences
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
55
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Journal of service management
40
Journal of service research : JSR
40
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
Journal of the Academy of Marketing Science
29
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
Journal of retailing
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
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ECONIS (ZBW)
26
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1
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
2
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
3
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
4
A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan
;
Johansson, Ulf
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
Saved in:
5
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
6
An investigation of service quality assessments across retail formats
Amorim, Marlene
;
Saghezchi, Fatemeh Bashashi
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
Saved in:
7
Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
Saved in:
8
Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam
;
Selim Ahmed
;
Dzuljastri Abdul Razak
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 424-441
Persistent link: https://www.econbiz.de/10011448219
Saved in:
9
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
10
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
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