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A model for assessing consumer perceptions of quality
Kenyon, George; Sen, Kabir - In: International journal of quality and service sciences 4 (2012) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
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Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
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A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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An investigation of service quality assessments across retail formats
Amorim, Marlene; Saghezchi, Fatemeh Bashashi - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
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Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
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Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam; Selim Ahmed; Dzuljastri Abdul Razak - In: International journal of quality and service sciences 7 (2015) 4, pp. 424-441
Persistent link: https://www.econbiz.de/10011448219
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The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha; Clemes, Michael D.; Dean, David - In: International journal of quality and service sciences 9 (2017) 1, pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - In: International journal of quality and service sciences 9 (2017) 1, pp. 67-84
Persistent link: https://www.econbiz.de/10011650515