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Enhancing service innovation in a business-to-business context : four questions for SMEs transforming to service logic
Nuutinen, Maaria; Ojasalo, Katri - In: International journal of quality and service sciences 6 (2014) 4, pp. 290-308
Persistent link: https://www.econbiz.de/10010469097
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Service recycling and ecosystems : an intriguing similarity
Mastrogiacomo, Luca; Barravecchia, Federico; … - In: International journal of quality and service sciences 8 (2016) 4, pp. 555-562
Persistent link: https://www.econbiz.de/10011641353
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Service climate in knowledge-intensive, internal service settings
Jia, Ronnie; Reich, Blaize Horner; Jia, Heather H. - In: International journal of quality and service sciences 8 (2016) 4, pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
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Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman; Mohd Suki, Norazah; Lee Heng Wei; … - In: International journal of quality and service sciences 14 (2022) 4, pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
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Linking the viable system and many-to-many network approaches to service-dominant logic and service science
Barile, Sergio; Polese, Francesco - In: International journal of quality and service sciences 2 (2010) 1, pp. 23-42
Persistent link: https://www.econbiz.de/10003969022
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Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
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Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran; Padin, Carmen - In: International journal of quality and service sciences 4 (2012) 3, pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
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Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia; Elasri, Karim; Ponsignon, Frédéric - In: International journal of quality and service sciences 15 (2023) 1, pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
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Understanding professional service delivery
Walsh, Kate; Gordon, Judith R. - In: International journal of quality and service sciences 2 (2010) 2, pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
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Customers' experiences of co-creation during service innovation
Sjödin, Carina; Kristensson, Per - In: International journal of quality and service sciences 4 (2012) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10009573201