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~isPartOf:"International journal of quality and service sciences"
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Quality management
81
Qualitätsmanagement
81
Dienstleistungsqualität
48
Service quality
48
Beziehungsmarketing
40
Relationship marketing
40
Customer satisfaction
30
Kundenzufriedenheit
29
Consumer behaviour
25
Konsumentenverhalten
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Schweden
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Quality
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Corporate culture
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Customer integration
5
Customer service
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Dienstleistungssektor
5
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5
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5
Lean Management
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Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Eriksson, Henrik
3
Lagrosen, Yvonne
3
Palm, Klas
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Richardsson, Daniel
3
Tóth, Zsuzsanna Eszter
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Witell, Lars
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Astrini, Nidya Judhi
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Bouranta, Nancy
2
Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
2
Dean, David
2
Edvardsson, Bo
2
Elg, Mattias
2
Enquist, Bo
2
Gremyr, Ida
2
Grønholdt, Lars
2
Heriyati, Pantri
2
Ingelsson, Pernilla
2
Jónás, Tamás
2
Karlsson, Margareta
2
Lagrosen, Stefan
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Martensen, Anne
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Psomas, Evangelos
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Raharjo, Hendry
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Rakhmawati, Tri
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Refflinghaus, Robert
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Sik, Sumaedi
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Yadav, Neeraj
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Abdirad, Maryam
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1
Ahasanul Haque
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Ma'aitah, Noor
1
Al-hwameil, Tahani
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Albuquerque, António
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Published in...
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International journal of quality and service sciences
Journal of business research : JBR
672
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
508
The TQM journal : the international review of organizational improvement
457
SpringerLink / Bücher
425
International journal of quality & reliability management
421
Industrial marketing management : the international journal for industrial and high-tech firms
419
International journal of production research
392
International journal of hospitality management
322
Total quality management & business excellence
280
International journal of production economics
255
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
185
Journal of strategic marketing
176
Journal of the Academy of Marketing Science
172
European journal of operational research : EJOR
161
International journal of electronic customer relationship management : IJECRM
147
Gabler Edition Wissenschaft
141
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
125
Journal of hospitality marketing & management
123
Tourism management : research, policies, practice
123
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
Asia Pacific journal of marketing and logistics
110
The journal of product & brand management
110
Journal of retailing
109
Journal of service management
109
The journal of brand management : an international journal
109
Marketing intelligence & planning
108
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
99
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ECONIS (ZBW)
114
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114
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1
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
2
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
3
Management processes and management's role in customer value creation
Åslund, Anna
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
Saved in:
4
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
5
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
6
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
7
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
8
Exploring the epistemological origins of Shewhart's and Deming's theory of quality : influences from C. I. Lewis' conceptualistic pragmatism
Mauléon, Christina
;
Bergman, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
2
,
pp. 160-171
Persistent link: https://www.econbiz.de/10003915365
Saved in:
9
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
Saved in:
10
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
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