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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
58
Customer satisfaction
57
Quality management
33
Qualitätsmanagement
32
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
E-commerce
6
Electronic Commerce
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
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Undetermined
52
Free
3
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Article
115
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Article in journal
113
Aufsatz in Zeitschrift
113
Conference paper
13
Konferenzbeitrag
13
Case study
3
Fallstudie
3
Language
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English
115
Author
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
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Published in...
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International journal of quality and service sciences
International journal of hospitality management
411
Journal of business research : JBR
376
The service industries journal
346
Journal of retailing and consumer services
340
NBER working paper series
251
Working paper / National Bureau of Economic Research, Inc.
249
International business review : the official journal of the European International Business Academy
224
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
NBER Working Paper
221
The journal of services marketing
213
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
167
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
146
Services marketing quarterly
146
Journal of air transport management
144
Journal of hospitality marketing & management
138
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
130
SpringerLink / Bücher
129
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
122
Discussion paper / Centre for Economic Policy Research
118
Journal of world business : JWB
118
International journal of quality & reliability management
115
Service business
114
International journal of productivity and quality management : IJPQM
110
Management international review : mir ; journal of international business
109
Policy research working paper : WPS
109
Working paper
107
Cogent business & management
105
Journal of service research : JSR
105
International journal of services and operations management
104
Health care management review : HCM review
102
Discussion paper series / IZA
97
Journal of service management
97
Total quality management & business excellence
97
CESifo working papers
96
The accounting review : a publication of the American Accounting Association
94
The world economy : the leading journal on international economic relations
93
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ECONIS (ZBW)
113
OLC EcoSci
2
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1
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
Saved in:
2
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
3
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
4
Improving the selection of international distribution partners by using quality management methods
Klute-Wenig, Sandra
;
Rebsch, Svenja
;
Holzmüller, Hartmut H.
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10011772068
Saved in:
5
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
6
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
7
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
8
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
9
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
10
Service quality in higher education : a review and research agenda
Sultan, Parves
;
Wong, Ho Yin
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
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