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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of business research : JBR
2,375
Journal of retailing and consumer services
2,123
International journal of hospitality management
1,014
International journal of consumer studies
777
Psychology & marketing
704
NBER working paper series
694
SpringerLink / Bücher
666
Working paper / National Bureau of Economic Research, Inc.
619
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
NBER Working Paper
544
Industrial marketing management : the international journal for industrial and high-tech firms
514
The service industries journal
509
Asia Pacific journal of marketing and logistics
455
The journal of services marketing
452
Tourism management : research, policies, practice
425
European journal of marketing : EJM
412
Management science : journal of the Institute for Operations Research and the Management Sciences
410
The journal of product & brand management
410
Journal of travel and tourism marketing
407
Journal of the Academy of Marketing Science
390
The journal of brand management : an international journal
386
Journal of marketing research : JMR
385
International journal of contemporary hospitality management
382
Journal of marketing management : MM
378
Cogent business & management
375
Journal of marketing
375
Journal of retailing
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
349
Journal of hospitality marketing & management
334
Journal of international consumer marketing
334
Marketing letters : a journal of research in marketing
329
International journal of retail & distribution management
319
Journal of marketing communications
313
Journal of strategic marketing
313
The international review of retail, distribution and consumer research
313
Marketing intelligence & planning
309
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
304
Journal of business ethics : JOBE
301
Journal of fashion marketing and management
301
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ECONIS (ZBW)
329
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329
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1
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
2
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
3
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
4
Is similarity a constraint for service-to-service brand extensions?
Dimitriu, Radu
;
Warlop, Luk
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
4
,
pp. 1019-1041
Persistent link: https://www.econbiz.de/10013471031
Saved in:
5
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
6
When serving customers includes correcting them : understanding the ambivalent effects of enforcing service rules
Habel, Johannes
;
Alavi, Sascha
;
Pick, Doreén
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
4
,
pp. 919-941
Persistent link: https://www.econbiz.de/10011792413
Saved in:
7
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
8
How does customer recognition affect service provision?
Li, Jiaoyang
;
Zhang, Jianqiang
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
Saved in:
9
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
10
Customer success management, customer health, and retention in B2B industries
Hochstein, Bryan W.
;
Voorhees, Clay M.
;
Pratt, Alexander B.
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
4
,
pp. 912-932
Persistent link: https://www.econbiz.de/10014451313
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