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~isPartOf:"International journal of retail and distribution management"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
136
Konsumentenverhalten
136
Einzelhandel
67
Retail trade
67
Online retailing
45
Online-Handel
45
Beziehungsmarketing
42
Relationship marketing
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Kundenzufriedenheit
27
Brand management
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Dienstleistungsqualität
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Markenführung
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Service quality
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Brand image
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E-commerce
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Electronic Commerce
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Social Web
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Textile distribution
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Textilhandel
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Hu, Da-Chian
2
Lee, Crystal T.
2
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International journal of retail and distribution management
Journal of retailing and consumer services
319
International journal of hospitality management
188
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
57
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of service management
40
Journal of service research : JSR
40
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
Journal of the Academy of Marketing Science
29
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
23
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ECONIS (ZBW)
27
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1
Need for touch and online consumer decision making : the moderating role of emotional states
Zheng, Lili
;
Bensebaa, Faouzi
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 55-75
Persistent link: https://www.econbiz.de/10012798301
Saved in:
2
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
3
Shopping motivation in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra
;
Roig, Juan Carlos Fandos
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
Saved in:
4
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
5
Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
Saved in:
6
Retail atmospherics in times of disruption : a PLS modeling approach of the role of emotions in a pharmacy environment
Chatzopoulou, Evi
;
Tsogas, Markos Marios
;
Kyriakou, Marina
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 158-182
Persistent link: https://www.econbiz.de/10013397921
Saved in:
7
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
8
Fresh food online shopping repurchase intention : the role of post-purchase customer experience and corporate image
Ma, Kara Xiaohui
;
Mather, Damien William
;
Ott, Dana L.
; …
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 206-228
Persistent link: https://www.econbiz.de/10013397929
Saved in:
9
Omnichannel retailing : does it empower consumers and influence patronage?
Mishra, Sita
;
Malhotra, Gunjan
;
Arora, Vibha
; …
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 229-250
Persistent link: https://www.econbiz.de/10013397937
Saved in:
10
Millennials and repurchasing behaviour : a collectivist emerging market
Lee, Yangim
;
Vu, An
;
Trim, Peter R. J.
- In:
International journal of retail and distribution management
50
(
2022
)
5
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013398073
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