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~isPartOf:"International journal of services, economics and management"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
46
Konsumentenverhalten
46
Dienstleistungsqualität
25
Service quality
25
Kundenzufriedenheit
23
Beziehungsmarketing
12
Relationship marketing
12
Online retailing
8
Online-Handel
8
customer satisfaction
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India
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Indien
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Innovation adoption
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E-commerce
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Electronic Commerce
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Gastronomie
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Malaysia
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Mobilkommunikation
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service quality
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Hotel industry
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Hotellerie
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Mobile Business
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Mobile business
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Structural equation model
4
Strukturgleichungsmodell
4
trust
4
China
3
Confidence
3
Coronavirus
3
Customer service
3
Dienstleistungsmanagement
3
Internet
3
Kundenservice
3
Quality management
3
Qualitätsmanagement
3
Service management
3
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Abdul Rahman
2
Norzalita Abd Aziz
2
Ahlawat, Pardeep K.
1
Al Azad, Md. Samim
1
Alireza Habibi
1
Anh Dung Vu
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Boon Liat Cheng
1
Cham Tat Huei
1
Choi, Jinkyung
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Dent, Michael M.
1
Eigbe, Oserere E.
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Freitas, André Luís Policani
1
Gotcher, Don
1
Gruber, Thorsten
1
Habibi, Alireza
1
Harun-or-Rashid, Mohammad
1
Heang, Lee Teck
1
Indradewa, Rhian
1
Iqbal, M. Ali
1
Jhamb, Deepika
1
Jing, Dong
1
Kampani, Nidhi
1
Kania, Nathalie
1
Kasilingam, Dharun
1
Kim, Seung-Hwan
1
Koç, Özge
1
Kumar, Jitender
1
Kumar, Pankaj
1
Kumar, Parveen
1
Lee, Byoungho
1
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International journal of services, economics and management
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
55
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Journal of service management
40
Journal of service research : JSR
40
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
Journal of the Academy of Marketing Science
29
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
Journal of retailing
24
International journal of services and operations management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
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ECONIS (ZBW)
23
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1
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
2
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
3
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
4
Relationship marketing tactics, customer entitlement, and customer behavioural responses
Thi Bich Hanh Tran
;
Anh Dung Vu
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 109-128
Persistent link: https://www.econbiz.de/10012613731
Saved in:
5
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
6
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
7
Effect of staff appearance on customer satisfaction and revisit intention
Lee, Byoungho
;
Choi, Jinkyung
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 119-136
Persistent link: https://www.econbiz.de/10012285566
Saved in:
8
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
9
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
10
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
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