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~isPartOf:"International journal of services, economics and management"
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Dienstleistungsqualität
75
Service quality
75
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
32
Konsumentenverhalten
32
Dienstleistungssektor
23
Service industry
23
Beziehungsmarketing
21
Relationship marketing
21
customer satisfaction
15
service quality
15
Quality management
14
Qualitätsmanagement
14
Malaysia
12
India
10
Indien
10
Customer service
7
Gastronomie
7
Kundenservice
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Restaurant industry
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Structural equation model
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Strukturgleichungsmodell
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China
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Confidence
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E-commerce
6
Electronic Commerce
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Hotel industry
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Hotellerie
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Mobile communications
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Mobilkommunikation
6
Online retailing
6
Online-Handel
6
SERVQUAL
6
Vertrauen
6
Bank
5
Higher education institution
5
Hochschule
5
Students
5
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5
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Aufsatz in Zeitschrift
105
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4
Sammelwerk
4
Case study
1
Fallstudie
1
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English
105
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Akroush, Mamoun N.
3
Abdul Rahman
2
Agbejule, Adebayo
2
Arumugam, Veeri
2
Cham Tat Huei
2
Costa, Renato J. Lopes da
2
Dias, Álvaro Lopes
2
Gonçalves, Rui
2
Kryvinska, Natalia
2
Lee, Voon-Hsien
2
Loke, Siew-Phaik
2
Norzalita Abd Aziz
2
Ooi, Keng-boon
2
Pereira, Leandro
2
Abudaqa, Anas
1
Adekoya, Adeyemi A.
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Akbari, Morteza
1
Al Azad, Md. Samim
1
Alblooshi, Tareq
1
Alireza Habibi
1
Andronikidis, Andreas
1
Ang, Yueh-Sin
1
Anh Dung Vu
1
Anh T. Ha
1
Anlesinya, Alex
1
Ansari, Saghir Ahmad
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azis, Yudi
1
Azli, Moer
1
Baber, Hasnan
1
Bagodi, Varsha
1
Bagodi, Virupaxi
1
Bakhshandeh, Ghasem
1
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International journal of services, economics and management
International journal of hospitality management
1,185
The service industries journal
637
Journal of retailing and consumer services
573
International journal of contemporary hospitality management
518
Journal of business research : JBR
511
Tourism management : research, policies, practice
327
The journal of services marketing
318
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
281
NBER working paper series
261
Working paper / National Bureau of Economic Research, Inc.
250
Journal of travel and tourism marketing
241
NBER Working Paper
224
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
219
SpringerLink / Bücher
200
Service business
192
Auditing : a journal of practice & theory
177
Services marketing quarterly
175
Cogent business & management
174
Journal of service research : JSR
167
Journal of air transport management
164
The TQM journal : the international review of organizational improvement
164
Journal of service management
155
International journal of productivity and quality management : IJPQM
149
Industrial marketing management : the international journal for industrial and high-tech firms
148
Tourism management perspectives : TMP
145
International journal of services and operations management
135
International journal of quality and service sciences
134
Discussion paper series / IZA
131
International journal of quality & reliability management
128
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
117
Health care management review : HCM review
113
Total quality management & business excellence
112
Tourism economics : the business and finance of tourism and recreation
112
Managing service quality : MSQ ; an international journal
107
Psychology & marketing
105
Journal of hospitality and tourism insights
102
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ECONIS (ZBW)
105
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105
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1
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
2
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
3
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
4
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
5
Enhancing customer experience in Canadian hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
6
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
7
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
8
Antecedents and outcomes of telecom reputation in Ghana
Anlesinya, Alex
;
Bukari, Zakari
;
Bonuedi, Amy Afi
; …
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 36-60
Persistent link: https://www.econbiz.de/10011971872
Saved in:
9
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
10
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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