Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of quality manageme...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Schätzung
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
33
Service quality
33
Hospital
26
Krankenhaus
26
India
23
Indien
23
Customer satisfaction
18
service quality
16
Performance measurement
12
Performance-Messung
12
Business process management
11
Fuzzy sets
11
Fuzzy-Set-Theorie
11
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
Prozessmanagement
11
Lieferkette
10
Supply chain
10
TQM
10
AHP approach
8
AHP-Verfahren
8
Dienstleistungssektor
8
Gesundheitswesen
8
Health care system
8
Service industry
8
Six Sigma
8
total quality management
8
Beziehungsmarketing
7
Gesundheitsversorgung
7
Health care
7
Hotel industry
7
Hotellerie
7
Lean Management
7
Lean management
7
Multi-criteria analysis
7
more ...
less ...
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Language
All
English
18
Author
All
Ahmad, F.
1
Ali, Sadia Samar
1
Anbuoli, P.
1
Babbar, Sunil
1
Bharadwaj, R. K.
1
Bhaskar, N. Udaya
1
Chaudhuri, Ranjan
1
Dasgupta, Samrat
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Esmaeili, Ahmad
1
Franceschini, Fiorenzo
1
Gupta, Atul
1
Gupta, Saranjit
1
Heo, Jun-Yeon
1
Huiskonen, Janne
1
Jayaram, Jayanth
1
Jha, Abhishek Kumar
1
Jothimurugan, T.
1
Kahnali, Reza Ahmadi
1
Karppinen, Henri
1
Khan, Sami A.
1
Kim, Kwang-jae
1
Konsra, Pooja
1
Koufteros, Xenophon
1
Kumar, R. Meikanda Ganesh
1
Lim, Chie-Hyeon
1
Mahapatra, Siba Sankar
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Min, Ho-key
1
Mukherjee, Indrajit
1
Patnaik, Bhaswati
1
Prashar, Anupama
1
Rao, B. Sankara
1
Roy, Sheila
1
Sajadi, Seyed Mojtaba
1
Salam, Mohammad Asif
1
Satapathy, Suchismita
1
Seppänen, Kaisa
1
more ...
less ...
Published in...
All
International journal of services and operations management
International journal of hospitality management
173
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
48
Tourism management : research, policies, practice
48
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Discussion paper
18
Health care management review : HCM review
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
Journal of air transport management
12
Working paper
12
Discussion papers / CEPR
11
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Analysis of the gap between customers' perceptions and employees' expectations of service
quality
based on fuzzy SERVQUAL logic (case study: Mofid children's
hospital
in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
2
Measuring service
quality
in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
3
Measuring the service
quality
of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
4
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
5
Critical success factors for experiential marketing : evidences form the Indian hospitality industry
Gupta, Saranjit
;
Dasgupta, Samrat
;
Chaudhuri, Ranjan
- In:
International journal of services and operations management
11
(
2012
)
3
,
pp. 314-334
Persistent link: https://www.econbiz.de/10009512833
Saved in:
6
Flexible approach to patients satisfaction : a case of Indian private hospitals
Ali, Sadia Samar
;
Bharadwaj, R. K.
;
Ahmad, F.
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 252-275
Persistent link: https://www.econbiz.de/10009709461
Saved in:
7
Service
quality
improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
8
Service
quality
in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
9
Service gap deployment : a framework to link
quality
gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
10
Scales for measuring mobile service
quality
: a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
