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Optimal service policies under learning effects
Ryder, Geoffrey S.; Ross, Kevin G.; Musacchio, John T. - In: International journal of services and operations management 4 (2008) 6, pp. 631-651
Persistent link: https://www.econbiz.de/10003765121
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Analysis of 3PL sustainable relationship framework
Ali, Sadia Samar; Kaur, R.; Dubey, Rameshwar - In: International journal of services and operations management 17 (2014) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10010410880
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Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.; Ganesan, P. - In: International journal of services and operations management 21 (2015) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
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Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari; Dubey, Rameshwar - In: International journal of services and operations management 18 (2014) 3, pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y. - In: International journal of services and operations management 15 (2013) 3, pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb; Ranjha, Hussain; Rehan, Muhammad - In: International journal of services and operations management 31 (2018) 4, pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506
Persistent link: https://www.econbiz.de/10011878321