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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Dienstleistungssektor
33
Service industry
33
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
26
Konsumentenverhalten
26
India
25
Indien
25
Beziehungsmarketing
22
Relationship marketing
22
customer satisfaction
15
Performance measurement
14
Performance-Messung
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Customer service
11
Kundenservice
11
Lieferkette
10
SERVQUAL
10
Supply chain
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Bank
9
Dienstleistung
9
Factor analysis
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Faktorenanalyse
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Gesundheitswesen
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Health care system
9
Services
9
AHP approach
8
AHP-Verfahren
8
Electronic Banking
8
Electronic banking
8
Gesundheitsversorgung
8
Health care
8
Measurement
8
Messung
8
Mobile communications
8
Mobilkommunikation
8
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133
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Karppinen, Henri
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shahin, Arash
3
Shirouyehzad, Hadi
3
Smith, Alan D.
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
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Agrawal, Anand Mohan
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Agrawal, Vivek
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Ahmad, Haseeb
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Ahmed, Owais
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Airola, Merja
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alawamleh, Mohammad
1
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International journal of services and operations management
The South African journal of economics
643
The service industries journal
567
International journal of hospitality management
429
Journal of retailing and consumer services
365
Journal of business research : JBR
354
Tydskrif vir studies in ekonomie en ekonometrie : SEE
309
The journal of services marketing
283
NBER working paper series
274
Working paper / World Institute for Development Economics Research
271
Development Southern Africa : quarterly journal
264
Working paper / National Bureau of Economic Research, Inc.
264
South African journal of economic and management sciences
257
SpringerLink / Bücher
249
NBER Working Paper
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
Journal of Services Marketing
185
International business and economics research journal
178
Discussion paper series / IZA
176
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
175
Service business
161
Services marketing quarterly
161
Journal of service management
155
Journal of service research : JSR
154
Journal of hospitality marketing & management
145
WIDER Working Paper
145
The TQM journal : the international review of organizational improvement
143
Journal of air transport management
142
World Bank E-Library Archive
141
Tourism management : research, policies, practice
139
Cogent business & management
138
International journal of productivity and quality management : IJPQM
133
Conference papers / Second Carnegie Inquiry into Poverty and Development in Southern Africa
131
International journal of quality and service sciences
126
Policy research working paper : WPS
126
International journal of quality & reliability management
125
Journal of travel and tourism marketing
125
MPRA Paper
123
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
123
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ECONIS (ZBW)
133
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1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
3
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
4
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
5
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi
;
Bask, Anu
;
Lipponen, Mervi
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
Saved in:
8
Revealing customer dominant logic in healthcare
services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
9
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
10
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
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