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~isPartOf:"International journal of services and operations management"
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Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
24
Konsumentenverhalten
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service quality
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India
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Qualitätsmanagement
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customer satisfaction
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satisfaction
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Emotion
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Factor analysis
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Faktorenanalyse
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English
64
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Akroush, Mamoun N.
2
Ali, Sadia Samar
2
Dubey, Rameshwar
2
Satapathy, Suchismita
2
Subashini, R.
2
Vasumathi, A.
2
Abu Bakar Sade
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Abu-ElSamen, Amjad A.
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Abu-Lail, Bayan N.
1
Adams, Samuel
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Adeinat, Iman M.
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Adil, Mohd
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Allada, Vijaya Kameswari
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Alok, Swati
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Amnuay Saengnoree
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Anbuoli, P.
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Anish, M. N.
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Appiah, Alexander
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Arora, Hitesh
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Arora, Padmasai
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Azilah Kasim
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Babayof, Ladan
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Babbar, Sunil
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1
Chinchilla, Andrés
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Dahiyat, Samer E.
1
Dasgupta, Samrat
1
Dash, Manoj Kumar
1
Daskin, Mustafa
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International journal of services and operations management
Journal of retailing and consumer services
457
International journal of hospitality management
378
Journal of business research : JBR
324
Journal of Services Marketing
218
The journal of services marketing
192
European Journal of Marketing
189
The service industries journal
179
Tourism management : research, policies, practice
177
Journal of travel and tourism marketing
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of Consumer Marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
145
International Journal of Bank Marketing
138
Cogent business & management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Services marketing quarterly
100
Asia Pacific journal of marketing and logistics
98
Journal of air transport management
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Psychology & marketing
94
Tourism management perspectives : TMP
91
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Service business
85
International Journal of Contemporary Hospitality Management
84
Marketing Intelligence & Planning
79
The international journal of bank marketing : IJBM
79
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of strategic marketing
73
Journal of the Academy of Marketing Science
73
Journal of service management
71
SpringerLink / Bücher
67
Total quality management & business excellence
66
International Journal of Quality & Reliability Management
65
International Journal of Retail & Distribution Management
65
European journal of marketing : EJM
64
International journal of quality and service sciences
64
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ECONIS (ZBW)
64
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1
Predicting the behavioural intention to adopt lean practices : an empirical study in the manufacturing industry
Alok, Swati
;
Kabra, Aman
;
Mudam, Anirudh
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 557-578
Persistent link: https://www.econbiz.de/10011878338
Saved in:
2
Analysis of 3PL sustainable relationship framework
Ali, Sadia Samar
;
Kaur, R.
;
Dubey, Rameshwar
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10010410880
Saved in:
3
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
4
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
5
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
6
Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y.
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
Saved in:
7
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
8
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
9
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
10
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
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