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~isPartOf:"International journal of services and operations management : IJSOM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"customer loyalty"
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customer loyalty
Beziehungsmarketing
117
Relationship marketing
117
Dienstleistungsqualität
78
Service quality
78
Customer satisfaction
70
Kundenzufriedenheit
70
Consumer behaviour
48
Konsumentenverhalten
48
Quality management
29
Qualitätsmanagement
29
service quality
19
Taiwan
16
customer satisfaction
16
Dienstleistungssektor
11
Service industry
11
satisfaction
11
Customer service
9
Hotel industry
9
Hotellerie
9
Kundenservice
9
Product quality
9
Produktqualität
9
loyalty
9
Structural equation model
8
Strukturgleichungsmodell
8
Confidence
7
E-commerce
7
Electronic Commerce
7
Hospital
7
Krankenhaus
7
Vertrauen
7
Beschwerdemanagement
6
Betriebliche Wertschöpfung
6
Complaint management
6
Customer value
6
Kundenwert
6
Marketing management
6
Marketingmanagement
6
Value creation
6
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Casadesús, Martí
2
Marimon, Frederic
2
Petnji Yaya, Luc Honore
2
Adams, Mathilda
1
Ahasanul Haque
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Albuquerque, André Philippi Gonzaga de
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Annane-McCarthy, Alexander
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Ažman, Slavko
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Barros, Kelson Wagner da Silva
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Boakye, Kwabena G.
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Campos, Domingos Fernandes
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Chang, Chun-Ming
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Chang, Peng-Chan
1
Chen, Wen-Jung
1
Chowdhury, Naila Anwar
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Chuang, Chun-Ling
1
Chuang, Wang-Ching
1
Gomišček, Boštjan
1
Guimaraes Junior, Djalma Silva
1
Guimarães, Julio Cesar Ferro de
1
Hsu, Meng-Hsiang
1
Knox, Dan
1
Lee, Yi-Jung
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Lin, Wei-Ching
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Md Asadul Islam
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Md Atiqur Sarker
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Melo, Fagner José Coutinho de melo
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Narteh, Bedman
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Odoom, Raphael
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Ofori, Kwame Simpe
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Prabhakar, Guru
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Sobral, Eryka Fernanda Miranda
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Souza, Lieda Amaral de
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Suharni Maulan
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Thai, Vinh V.
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Tweneboah-Koduah, Ernest Yaw
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Vigdorowitsch, Michael
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Wong, Yiik Diew
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Yeong, Si Ni
1
Yuen, Kum Fai
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International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of hospitality marketing & management
14
The service industries journal
14
Cogent business & management
9
Services marketing quarterly
8
International journal of electronic customer relationship management : IJECRM
7
International journal of business excellence : IJBEX
5
Journal of African business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Journal of strategic marketing
5
Marketing i menedžment innovacij : m&mi
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Global business review
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
Journal for global business advancement : JGBA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
The international review of retail, distribution and consumer research
4
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Central European business review : CEBR
3
European research studies
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of entrepreneurship and small business : IJESB
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Market : review for marketing theory and practice
3
Nepalese journal of finance : a publication of Uniglobe College
3
Pakistan journal of commerce and social sciences
3
Quality management journal : QMJ
3
Springer eBook Collection
3
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ECONIS (ZBW)
14
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1
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
2
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
3
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
6
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
7
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
8
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
9
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
10
Development of loyalty through innovation perceived in services
Guimaraes Junior, Djalma Silva
;
Melo, Fagner José …
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 460-484
Persistent link: https://www.econbiz.de/10014226777
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