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Quality assessment and accreditation of engineering programmes : a global outlook
Viswanadhan, K. G.; Rao, N. J. - In: International journal of services and standards 4 (2008) 3, pp. 344-358
Persistent link: https://www.econbiz.de/10003741740
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Increasing calculation consistency and reducing calculation time using Six Sigma : a case study of salary determination in an institution of higher education
Utecht, Kathleen M.; Jenicke, Lawrence O. - In: International journal of services and standards 5 (2009) 2, pp. 115-134
Persistent link: https://www.econbiz.de/10003882830
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Antecedents to service quality in a service centre environment
Green, Kenneth W.; Rudolph, Leah; Stark, Carl - In: International journal of services and standards 4 (2008) 2, pp. 167-181
Persistent link: https://www.econbiz.de/10003672561
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Application of analytical hierarchy process for justification of TPM implementation in manufacturing organisations
Ahuja, I. P. S.; Singh, Pragat - In: International journal of technology, policy and … 12 (2012) 1, pp. 37-47
Persistent link: https://www.econbiz.de/10009509668
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A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien; Kuo, Hsiao-chiao - In: International journal of services and standards 7 (2011) 1, pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
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The price of quality in digital information goods : an empirical investigation
Hughes, Jerald - In: International journal of services and standards 7 (2011) 1, pp. 35-49
Persistent link: https://www.econbiz.de/10009245085
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SERVQUAL dimensionality : an investigation of presentation order effect
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: International journal of services and standards 7 (2011) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10009245090
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Manufacturing excellence through total productive maintenance paradigm
Ahuja, I. P. S. - In: International journal of technology, policy and … 11 (2011) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10009313279
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Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem - In: International journal of services and standards 9 (2014) 1, pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
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Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66
Persistent link: https://www.econbiz.de/10011283323