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Special issue: Services innovation
Smedlung, Anssi (contributor) - 2008
Persistent link: https://www.econbiz.de/10003792149
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Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia; Ritala, Paavo - In: Journal of service management 21 (2010) 1, pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
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Specialisation is king : crativity support systems for service concept development
Voigt, Matthias; Plattfaut, Ralf; Niehaves, Björn - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 315-334
Persistent link: https://www.econbiz.de/10011346954
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A taxonomy of service innovations based on the innovative activity efficiency of service firms : a DEA approach
Suh, Yongyoon; Kim, Moon-soo - In: International journal of services technology and management 20 (2014) 4/5/6, pp. 267-289
Persistent link: https://www.econbiz.de/10011346962
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The front/back office configuration in new service development : case study of local commercial bank in China
Li, Jing Hua; Huang, Qiu Bo - In: International journal of services technology and management 18 (2012) 3/4, pp. 184-203
Persistent link: https://www.econbiz.de/10009744379
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Having a strategy for new service development : does it really matter?
Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne; … - In: Journal of service management 24 (2013) 1, pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
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Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715
Persistent link: https://www.econbiz.de/10009666540