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~isPartOf:"Journal of air transport management"
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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The impact of quality manageme...
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Customer satisfaction
Manufacturing industries
Dienstleistungsqualität
16
Quality management
16
Qualitätsmanagement
16
Service quality
16
Kundenzufriedenheit
12
Airport
9
Flughafen
9
Air transport
7
Airline
7
Fluggesellschaft
7
Luftverkehr
7
Air passenger transport
4
Measurement
4
Messung
4
Passagierluftverkehr
4
Airport service quality
3
Product quality
3
Produktqualität
3
Airline industry
2
Airlines
2
Kano model
2
Multi-criteria analysis
2
Multikriterielle Entscheidungsanalyse
2
Performance measurement
2
Performance-Messung
2
Quality
2
AHP approach
1
AHP-Verfahren
1
AIRQUAL scale
1
Air cargo transport
1
Airline image
1
Airline passenger satisfaction
1
Airline safety
1
Airline service quality
1
Airline services
1
Airport Services quality
1
Airport performance
1
Airport terminal
1
Arbeitskräftepotenzial
1
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12
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Akan, Şahap
1
Atalık, Özlem
1
Bakır, Mahmut
1
Basfirinci, Cigdem
1
Bezerra, George Christian Linhares
1
Farooq, Muhammad Shoaib
1
Fayolle, Alain
1
Gomes, Carlos Francisco
1
Gurjar, Bhola R.
1
Hsiao, Man-Wei
1
Hu, Kai-Chieh
1
Jaafar, Norizan
1
Kartinah Ayupp
1
Kokotas, Theodosios
1
Lee, Kiljae
1
Lupo, Toni
1
Maimoona Salam
1
Mandsberg, Glen
1
Martin-Domingo, Luis
1
Martín, Juan Carlos
1
Mitra, Amitava
1
Natcha Thawesaengskulthai
1
Pantouvakis, Angelos
1
Rajasekar, E.
1
Shokuhyar, Sajjad
1
Sinha, Kapil
1
Tahanisaz, Sahar
1
Thampan, Aromal
1
Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Tsafarakis, Stelios
1
Yu, Chunyan
1
Özdemir, Emircan
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Journal of air transport management
International journal of hospitality management
166
International journal of productivity and quality management : IJPQM
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
The TQM journal : the international review of organizational improvement
82
International journal of contemporary hospitality management
69
International journal of quality & reliability management
69
Journal of hospitality marketing & management
60
International journal of production research
54
Total quality management & business excellence
50
Tourism management : research, policies, practice
42
Journal of travel and tourism marketing
41
International journal of production economics
35
International journal of six sigma and competitive advantage : IJSSCA
33
International journal of services and operations management
29
Quality management journal : QMJ
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
International Journal of Contemporary Hospitality Management
26
Journal of retailing and consumer services
24
The service industries journal
22
International journal of process management and benchmarking : IJPMB
20
Health marketing quarterly
19
International Journal of Quality & Reliability Management
19
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Cogent business & management
18
Health care management review : HCM review
18
International journal of services, economics and management
18
Discussion paper series / IZA
17
NBER working paper series
17
Journal of business research : JBR
16
The journal of services marketing
16
Benchmarking : an international journal ; BIJ
15
Working paper
15
Journal of hospitality and tourism insights
14
The TQM Magazine
14
Business process management journal
13
International journal of business excellence
13
International journal of business excellence : IJBEX
13
Journal of industrial engineering and management : JIEM
13
Managing service quality : MSQ ; an international journal
13
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1
Measuring airport service
quality
: a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
2
Using TRIZ to enhance passengers' perceptions of an airline's image through service
quality
and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
3
Quality
risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
4
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service
quality
of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
5
A cross cultural investigation of airlines service
quality
throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
6
Assessment of airport service
quality
: a complementary approach to measure perceived service
quality
based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
7
Functional efficiency in airport terminals : a review on Overall and Stratified Service
Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
8
A multiple criteria approach for airline passenger satisfaction measurement and service
quality
improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
9
Evaluation of passenger satisfaction with service
quality
: a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
10
A bibliometric analysis of airport service
quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
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