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~isPartOf:"Journal of air transport management"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Dienstleistungsqualität
16
Quality management
16
Qualitätsmanagement
16
Service quality
16
Customer satisfaction
12
Airport
9
Flughafen
9
Air transport
7
Airline
7
Fluggesellschaft
7
Luftverkehr
7
Air passenger transport
4
Measurement
4
Messung
4
Passagierluftverkehr
4
Airport service quality
3
Product quality
3
Produktqualität
3
Airline industry
2
Airlines
2
Kano model
2
Multi-criteria analysis
2
Multikriterielle Entscheidungsanalyse
2
Performance measurement
2
Performance-Messung
2
Quality
2
AHP approach
1
AHP-Verfahren
1
AIRQUAL scale
1
Air cargo transport
1
Airline image
1
Airline passenger satisfaction
1
Airline safety
1
Airline service quality
1
Airline services
1
Airport Services quality
1
Airport performance
1
Airport terminal
1
Arbeitskräftepotenzial
1
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English
12
Author
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Akan, Şahap
1
Atalık, Özlem
1
Bakır, Mahmut
1
Basfirinci, Cigdem
1
Bezerra, George Christian Linhares
1
Farooq, Muhammad Shoaib
1
Fayolle, Alain
1
Gomes, Carlos Francisco
1
Gurjar, Bhola R.
1
Hsiao, Man-Wei
1
Hu, Kai-Chieh
1
Jaafar, Norizan
1
Kartinah Ayupp
1
Kokotas, Theodosios
1
Lee, Kiljae
1
Lupo, Toni
1
Maimoona Salam
1
Mandsberg, Glen
1
Martin-Domingo, Luis
1
Martín, Juan Carlos
1
Mitra, Amitava
1
Natcha Thawesaengskulthai
1
Pantouvakis, Angelos
1
Rajasekar, E.
1
Shokuhyar, Sajjad
1
Sinha, Kapil
1
Tahanisaz, Sahar
1
Thampan, Aromal
1
Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Tsafarakis, Stelios
1
Yu, Chunyan
1
Özdemir, Emircan
1
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Journal of air transport management
International journal of hospitality management
176
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
Tourism management : research, policies, practice
49
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
12
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1
Measuring airport service
quality
: a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
2
Using TRIZ to enhance passengers' perceptions of an airline's image through service
quality
and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
3
Quality
risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
4
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service
quality
of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
5
A cross cultural investigation of airlines service
quality
throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
6
Assessment of airport service
quality
: a complementary approach to measure perceived service
quality
based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
7
Functional efficiency in airport terminals : a review on Overall and Stratified Service
Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
8
A multiple criteria approach for airline passenger satisfaction measurement and service
quality
improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
9
Evaluation of passenger satisfaction with service
quality
: a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
10
A bibliometric analysis of airport service
quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
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