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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
87
Customer satisfaction
87
Fluggesellschaft
87
Kundenzufriedenheit
87
Air transport
45
Airport
45
Flughafen
45
Luftverkehr
45
Air passenger transport
43
Passagierluftverkehr
43
Consumer behaviour
36
Konsumentenverhalten
36
Beziehungsmarketing
24
Relationship marketing
24
Taiwan
21
Low-cost strategy
17
Niedrigpreisstrategie
17
Multi-criteria analysis
15
Multikriterielle Entscheidungsanalyse
15
USA
15
United States
15
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
Customer service
10
Kundenservice
10
China
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
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Airlines
7
Bewertung
7
Coronavirus
7
Evaluation
7
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7
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English
178
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Martín, Juan Carlos
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Barros, Alexandre G. de
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Buyle, Sven
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Macário, Rosário
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
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Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Pitfield, David E.
2
Román García, Concepción
2
Sánchez, Javier
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Wirasinghe, Chan
2
Yeh, Ching-wen
2
Abdel-Aty, Mohamed
1
Abdelghany, Ahmed
1
Abdelghany, Khaled
1
Aboagye, Michael Osei
1
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Journal of air transport management
Journal of business research : JBR
579
Journal of retailing and consumer services
567
International journal of hospitality management
563
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
385
NBER working paper series
383
NBER Working Paper
344
SpringerLink / Bücher
301
Journal of Services Marketing
289
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
217
Journal of hospitality marketing & management
206
IZA Discussion Papers
192
European Journal of Marketing
191
Auditing : a journal of practice & theory
181
Journal of the Academy of Marketing Science
173
Services marketing quarterly
170
Management science : journal of the Institute for Operations Research and the Management Sciences
163
International Journal of Bank Marketing
162
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of retailing
142
Journal of service research : JSR
141
Service business
140
Discussion paper / Centre for Economic Policy Research
139
Jahrbuch der Absatz- und Verbrauchsforschung
134
Working paper
130
International Journal of Contemporary Hospitality Management
129
International journal of quality & reliability management
128
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ECONIS (ZBW)
178
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1
Australian airport regulation : exploring the frontier
Littlechild, Stephen C.
- In:
Journal of air transport management
21
(
2012
),
pp. 50-62
Persistent link: https://www.econbiz.de/10009702996
Saved in:
2
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
3
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
4
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
5
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
6
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
7
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
8
An application of the airport service quality model in South Africa
Lubbe, Berendien
;
Douglas, Anneli
;
Zambellis, Julia
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
Saved in:
9
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
10
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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