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Australian airport regulation : exploring the frontier
Littlechild, Stephen C. - In: Journal of air transport management 21 (2012), pp. 50-62
Persistent link: https://www.econbiz.de/10009702996
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min; Liang, Gin-shuh; Lin, Kuang; Chen, … - In: Journal of air transport management 16 (2010) 5, pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga - In: Journal of air transport management 25 (2012), pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
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Airline service quality in South Africa and Italy
De Jager, Johan W.; Zyl, D. Van; Toriola, A. L. - In: Journal of air transport management 25 (2012), pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
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Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.; Miller, John S.; Hoel, Lester A. - In: Journal of air transport management 17 (2011) 5, pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
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An application of the airport service quality model in South Africa
Lubbe, Berendien; Douglas, Anneli; Zambellis, Julia - In: Journal of air transport management 17 (2011) 4, pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
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Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee; Wyatt, Mark - In: Journal of air transport management 27 (2013), pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
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Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.; Torfadóttir, Embla - In: Journal of air transport management 34 (2014), pp. 65-69
Persistent link: https://www.econbiz.de/10010244601