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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
67
Service quality
67
Airline
53
Fluggesellschaft
53
Airport
28
Consumer behaviour
28
Flughafen
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Konsumentenverhalten
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Air transport
26
Luftverkehr
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Air passenger transport
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Passagierluftverkehr
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Beziehungsmarketing
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Relationship marketing
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Arbeitszufriedenheit
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107
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Karatepe, Osman M.
5
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Vatankhah, Sanaz
2
Zhang, Yahua
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Akan, Şahap
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Antwi, Collins Opoku
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Arif, Mohammed
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Arora, Swapan Deep
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Atalık, Özlem
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Au Due Tang
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Bakır, Mahmut
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Barakat, H.
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Basak, Ecem
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Basfirinci, Cigdem
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Bellizzi, Maria Grazia
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Bezerra, George Christian Linhares
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Bilgihan, Cihan
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Bogicevic, Vanja
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Budd, Thomas
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Calisir, Fethi
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Chen, Ching-fu
1
Chen, Chun-der
1
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Journal of air transport management
International journal of hospitality management
634
Discussion paper series / IZA
589
Journal of business research : JBR
489
Journal of retailing and consumer services
486
The international journal of human resource management
349
Journal of vocational behavior
337
IZA Discussion Paper
319
IZA Discussion Papers
287
International journal of contemporary hospitality management
249
Tourism management : research, policies, practice
244
The service industries journal
240
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
224
The journal of services marketing
220
Cogent business & management
218
Journal of Services Marketing
217
Journal of hospitality marketing & management
203
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
197
Journal of business ethics : JOBE
192
Journal of travel and tourism marketing
189
International journal of human resource management
186
Journal of managerial psychology
160
Journal of business and psychology
157
NBER working paper series
142
Working paper / National Bureau of Economic Research, Inc.
137
SpringerLink / Bücher
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
Employee relations
133
Tourism management perspectives : TMP
131
International Journal of Contemporary Hospitality Management
128
Journal of Managerial Psychology
124
Journal of economic behavior & organization : JEBO
123
European Journal of Marketing
122
Leadership & organization development journal
122
International Journal of Bank Marketing
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
120
Journal of Asian finance, economics and business : JAFEB
117
Administrative Sciences : open access journal
115
International journal of happiness and development
114
Journal of career development
114
NBER Working Paper
113
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ECONIS (ZBW)
107
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1
Airline
satisfaction
and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
3
Exploring the impacts of employee advocacy on job
satisfaction
and organizational commitment : case of Taiwanese airlines
Yeh, Ying-pin
- In:
Journal of air transport management
36
(
2014
),
pp. 94-100
Persistent link: https://www.econbiz.de/10010359971
Saved in:
4
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
5
Linking flight attendants' job crafting and OCB from a JD-R perspective : a daily analysis of the mediation of job resources and demands
Shin, Yuhyung
;
Hur, Won-Moo
- In:
Journal of air transport management
79
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012112417
Saved in:
6
How to create genuine happiness for flight attendants : effects of internal marketing and work-family interface
Au Due Tang
;
Chang, Man-Ling
;
Wang, Tsu-Hui
;
Lai, Cheng-Hao
- In:
Journal of air transport management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012291821
Saved in:
7
The impact of the COVID-19 pandemic on airlines’ passenger
satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
8
Impact of perception of COVID-19 on NPI, job
satisfaction
, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
9
Antecedents and consequences of passenger
satisfaction
with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
10
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
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