//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
ICT-Service-Level-Management :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
136
Service quality
136
Airline
74
Fluggesellschaft
74
Customer satisfaction
65
Kundenzufriedenheit
65
Air passenger transport
37
Air transport
37
Luftverkehr
37
Passagierluftverkehr
37
Airport
30
Flughafen
30
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
6
Behavioral intention
6
more ...
less ...
Online availability
All
Undetermined
78
Type of publication
All
Article
137
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
138
Aufsatz in Zeitschrift
138
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
138
Author
All
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Budd, Thomas
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antolí, Adoracíon
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
1
more ...
less ...
Published in...
All
Journal of air transport management
SpringerLink / Bücher
1,127
Working paper / National Bureau of Economic Research, Inc.
456
NBER working paper series
446
International journal of hospitality management
428
Europäische Hochschulschriften / 5
388
NBER Working Paper
365
Journal of retailing and consumer services
339
Journal of business research : JBR
332
The service industries journal
320
Springer eBook Collection
294
Technological forecasting & social change : an international journal
273
Ifo Schnelldienst
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
Telecommunications policy : the international journal of digital economy, data sciences and new media
216
The journal of services marketing
213
Discussion paper series / IZA
207
Gabler Edition Wissenschaft
207
Discussion paper / Centre for Economic Policy Research
176
Auditing : a journal of practice & theory
175
ifo Schnelldienst
173
International journal of contemporary hospitality management
171
Springer eBook Collection / Business and Economics
171
International journal of business information systems : IJBIS
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
144
Research
143
Services marketing quarterly
142
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
135
Cogent business & management
132
Tourism management : research, policies, practice
132
Journal of Services Marketing
130
Journal of travel and tourism marketing
130
Working paper
129
International journal of productivity and quality management : IJPQM
128
IZA Discussion Paper
123
CESifo working papers
119
Service business
119
International journal of quality & reliability management
118
Discussion paper
117
more ...
less ...
Source
All
ECONIS (ZBW)
138
Showing
1
-
10
of
138
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
2
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
3
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
4
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
Saved in:
5
Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
Saved in:
6
Competing on value : perspectives on business class aviation
Claussen, Jan
;
O'Higgins, Eleanor
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
Saved in:
7
Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Forgas, Santiago
;
Moliner, Miguel A.
;
Sánchez, Javier
; …
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 229-233
Persistent link: https://www.econbiz.de/10003970679
Saved in:
8
Opaque Web practices among low-cost carriers
Torres, Ann M.
;
Barry, Chris
;
Hogan, Mairéad
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 299-307
Persistent link: https://www.econbiz.de/10003989101
Saved in:
9
Do Public Service Obligations hamper the cost competitiveness of regional airlines?
Santana, Isabel
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 344-349
Persistent link: https://www.econbiz.de/10003989134
Saved in:
10
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->