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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
74
Fluggesellschaft
74
Customer satisfaction
65
Kundenzufriedenheit
65
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Airport
30
Flughafen
30
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Quality management
16
Qualitätsmanagement
16
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
6
Behavioral intention
6
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Zhang, Yahua
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Chang, Yu-chun
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Chen, Ching-fu
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Gomes, Carlos Francisco
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Jiang, Hongwei
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Liou, James J. H.
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Martín, Juan Carlos
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Park, Jin-Woo
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Bellizzi, Maria Grazia
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Bezerra, George C. L.
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Constantino, Francesco
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Di Gravio, Giulio
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Eboli, Laura
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Ho, Chien-Wei
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Karatepe, Osman M.
2
Lin, Rong-ho
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Lubbe, Berendien
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Mazzulla, Gabriella
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Pan, Jing Yu
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Pantouvakis, Angelos
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Park, Jin-woo
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Román García, Concepción
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Journal of air transport management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
662
International journal of productivity and quality management : IJPQM
508
The TQM journal : the international review of organizational improvement
492
IMF Staff Country Reports
460
International journal of quality & reliability management
456
Auditing : a journal of practice & theory
443
International journal of hospitality management
415
International journal of production research
380
Journal of retailing and consumer services
333
The service industries journal
317
Total quality management & business excellence
300
Managerial auditing journal
296
Journal of business research : JBR
295
NBER working paper series
261
Working paper / National Bureau of Economic Research, Inc.
250
International journal of production economics
240
NBER Working Paper
240
SpringerLink / Bücher
238
The accounting review : a publication of the American Accounting Association
231
International journal of auditing : IJA
227
Quality management journal : QMJ
223
Public management review
218
The journal of services marketing
211
Cogent business & management
203
Accounting horizons : a quarterly publication of the American Accounting Association
202
International journal of six sigma and competitive advantage : IJSSCA
186
WPg : Kompetenz schafft Vertrauen
169
International journal of contemporary hospitality management
168
Discussion paper series / IZA
166
International journal of quality and service sciences
164
International journal of services and operations management
163
Services marketing quarterly
142
European journal of operational research : EJOR
138
Journal of hospitality marketing & management
138
Health care management review : HCM review
137
Journal of accounting and public policy
126
Tourism management : research, policies, practice
125
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
123
Journal of travel and tourism marketing
122
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ECONIS (ZBW)
138
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1
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
2
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
3
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
4
Assessing performance variability of ground handlers to comply with airport quality standards
Patriacra, Riccardo
;
Di Gravio, Giulio
;
Constantino, …
- In:
Journal of air transport management
57
(
2016
),
pp. 1-6
Persistent link: https://www.econbiz.de/10011610542
Saved in:
5
Simulation method for dispatching national border security manpower to mitigate manpower shortage
Huang, Po Tsang B.
;
Yu, Tsung-Ying
;
Chou, Yuan-ju
;
Lin, …
- In:
Journal of air transport management
57
(
2016
),
pp. 43-51
Persistent link: https://www.econbiz.de/10011610573
Saved in:
6
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
7
Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
8
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
9
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
10
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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