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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
27
Flughafen
27
Consumer behaviour
26
Konsumentenverhalten
26
Air passenger transport
24
Passagierluftverkehr
24
Air transport
23
Luftverkehr
23
Beziehungsmarketing
17
Relationship marketing
17
Taiwan
11
Quality management
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Qualitätsmanagement
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Low-cost strategy
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Niedrigpreisstrategie
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Beschwerdemanagement
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Complaint management
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Airport service quality
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Customer service
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Passenger satisfaction
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Behavioral intention
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Sentiment analysis
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Airline industry
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Airlines
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Coronavirus
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USA
5
United States
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Airline service quality
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Zhang, Yahua
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bates, Paul Raymond
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Casas-Albala, Diana
1
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1
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1
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1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
Chou, Chien-Chang
1
Chow, Chia-chuan
1
Chow, Clement Kong-wing
1
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Journal of air transport management
Journal of retailing and consumer services
427
International journal of hospitality management
382
Journal of business research : JBR
340
Economics of education review
338
Discussion paper series / IZA
337
Journal of education for business
299
NBER working paper series
268
Working paper / National Bureau of Economic Research, Inc.
214
IZA Discussion Paper
205
NBER Working Paper
202
The international journal of management education
195
The journal of services marketing
193
Tourism management : research, policies, practice
189
Journal of Services Marketing
187
Journal of travel and tourism marketing
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
The service industries journal
175
Journal of hospitality marketing & management
161
Journal of career development
158
International journal of contemporary hospitality management
144
Cogent business & management
133
Journal of marketing education : JME
131
Journal of vocational behavior
123
Journal of marketing for higher education
121
European Journal of Marketing
117
Journal of the Academy of Business Education : JABE
115
International Journal of Bank Marketing
113
Services marketing quarterly
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
CESifo working papers
106
Asia Pacific journal of marketing and logistics
97
Education economics
97
Tourism management perspectives : TMP
96
International Journal of Contemporary Hospitality Management
94
The TQM journal : the international review of organizational improvement
94
Service business
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Journal of service research : JSR
88
Journal of business ethics : JOBE
85
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ECONIS (ZBW)
90
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1
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90
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1
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
2
A study of the airline boarding problem
Nyquist, David C.
;
McFadden, Kathleen L.
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
Saved in:
3
Analysis of shopping preference and satisfaction with airport retailing products
Perng, Shiaw-wuu
;
Chow, Chia-chuan
;
Liao, Wu-cheng
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
Saved in:
4
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
5
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
6
Brazilian passengers' perceptions of air travel : evidences from a survey
Greghi, Marina F.
;
Rossi, Talita N.
;
Souza, Jerusa B. G. de
- In:
Journal of air transport management
31
(
2013
),
pp. 27-31
Persistent link: https://www.econbiz.de/10009772837
Saved in:
7
Online drivers and offline influences related to loyalty to airline websites
Forgas, Santiago
;
Palau i Saumell, Ramon
;
Sánchez, Javier
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 43-46
Persistent link: https://www.econbiz.de/10009701782
Saved in:
8
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
9
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
10
Low cost airport terminal locations and configurations
Hanaoka, Shinya
;
Saraswati, Batari
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 314-319
Persistent link: https://www.econbiz.de/10009408958
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