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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
87
Kundenzufriedenheit
87
Airline
84
Fluggesellschaft
84
Air passenger transport
41
Passagierluftverkehr
41
Air transport
38
Luftverkehr
38
Airport
37
Flughafen
37
Consumer behaviour
34
Konsumentenverhalten
34
Beziehungsmarketing
25
Relationship marketing
25
Taiwan
21
Low-cost strategy
17
Niedrigpreisstrategie
17
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
USA
13
United States
13
Airport service quality
10
Beschwerdemanagement
10
Complaint management
10
Customer service
10
Kundenservice
10
China
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Airline industry
7
Airlines
7
Coronavirus
7
Passenger satisfaction
7
Preismanagement
7
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Martín, Juan Carlos
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Sánchez, Javier
2
Truong Dothang
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Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
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Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
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Journal of air transport management
International journal of hospitality management
589
Journal of retailing and consumer services
557
Journal of business research : JBR
436
The service industries journal
370
Journal of Services Marketing
328
The journal of services marketing
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
237
International journal of contemporary hospitality management
216
Journal of travel and tourism marketing
206
Journal of hospitality marketing & management
201
NBER working paper series
200
Working paper / National Bureau of Economic Research, Inc.
200
Auditing : a journal of practice & theory
177
NBER Working Paper
177
International Journal of Bank Marketing
171
Services marketing quarterly
167
Cogent business & management
156
The TQM journal : the international review of organizational improvement
152
European Journal of Marketing
147
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
140
International Journal of Contemporary Hospitality Management
139
Service business
134
International journal of quality and service sciences
127
SpringerLink / Bücher
125
International journal of quality & reliability management
124
Journal of service management
124
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
121
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Industrial marketing management : the international journal for industrial and high-tech firms
113
International Journal of Quality & Reliability Management
113
Health care management review : HCM review
111
International journal of services and operations management
111
Total quality management & business excellence
111
Asia Pacific journal of marketing and logistics
106
Psychology & marketing
106
Journal of Consumer Marketing
104
Journal of the Academy of Marketing Science
103
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ECONIS (ZBW)
159
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159
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1
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
2
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
3
Return on quality : simulating customer retention in a flight firming project
Constantino, Francesco
;
Di Gravio, Giulio
;
Tronci, Massimo
- In:
Journal of air transport management
27
(
2013
),
pp. 20-24
Persistent link: https://www.econbiz.de/10009721863
Saved in:
4
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
5
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
6
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
7
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
8
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
9
An application of the airport service quality model in South Africa
Lubbe, Berendien
;
Douglas, Anneli
;
Zambellis, Julia
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
Saved in:
10
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
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