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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
28
Flughafen
28
Consumer behaviour
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Air passenger transport
23
Passagierluftverkehr
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Qualitätsmanagement
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Behavioral intention
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Sentiment analysis
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Airline industry
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Airlines
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Airline service quality
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Arbeitszufriedenheit
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
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Antwi, Collins Opoku
1
Anzanello, Michel J.
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1
Arora, Swapan Deep
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Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
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Bujisic, Milos
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Calisir, Fethi
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Calisir, Nese
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Can, Gülin Feryal
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Cao, Mengfei
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Chow, Chia-chuan
1
Chow, Clement Kong-wing
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Journal of air transport management
Journal of retailing and consumer services
522
International Journal of Retail & Distribution Management
518
Journal of business research : JBR
404
International journal of hospitality management
395
Journal of Services Marketing
215
European Journal of Marketing
200
The journal of services marketing
198
Tourism management : research, policies, practice
187
The service industries journal
179
Journal of travel and tourism marketing
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
147
International Journal of Bank Marketing
133
Journal of business ethics : JOBE
119
MPRA Paper
116
Cogent business & management
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Journal of Consumer Marketing
107
Services marketing quarterly
106
Industrial marketing management : the international journal for industrial and high-tech firms
102
Asia Pacific journal of marketing and logistics
97
Journal of retailing
96
Journal of service research : JSR
91
Strategic Direction
90
Psychology & marketing
89
Marketing Intelligence & Planning
88
SpringerLink / Bücher
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Service business
87
The TQM journal : the international review of organizational improvement
87
Tourism management perspectives : TMP
87
International Journal of Contemporary Hospitality Management
86
Journal of the Academy of Marketing Science
82
European journal of marketing : EJM
81
Journal of service management
80
International journal of productivity and quality management : IJPQM
79
Journal of strategic marketing
78
Journal of Product & Brand Management
75
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ECONIS (ZBW)
88
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1
Public perceptions of Frankfurt Airport's value : a survey approach
Zimmermann, Verena
;
Felscher-Suhr, Ute
;
Vogt, Joachim
- In:
Journal of air transport management
67
(
2018
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011807120
Saved in:
2
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
3
A study of the airline boarding problem
Nyquist, David C.
;
McFadden, Kathleen L.
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
Saved in:
4
Analysis of shopping preference and satisfaction with airport
retailing
products
Perng, Shiaw-wuu
;
Chow, Chia-chuan
;
Liao, Wu-cheng
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
Saved in:
5
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
6
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
7
Brazilian passengers' perceptions of air travel : evidences from a survey
Greghi, Marina F.
;
Rossi, Talita N.
;
Souza, Jerusa B. G. de
- In:
Journal of air transport management
31
(
2013
),
pp. 27-31
Persistent link: https://www.econbiz.de/10009772837
Saved in:
8
Online drivers and offline influences related to loyalty to airline websites
Forgas, Santiago
;
Palau i Saumell, Ramon
;
Sánchez, Javier
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 43-46
Persistent link: https://www.econbiz.de/10009701782
Saved in:
9
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
10
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
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