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Model for measuring customer loyalty towards a service provider

Skačkauskienė, Ilona; Vilkaitė-Vaitonė, Neringa; … - In: Journal of business economics and management 16 (2015) 6, pp. 1185-1200

Persistent link: https://www.econbiz.de/10011421758

How can social networking sites help build customer loyalty? : an empirical investigation

Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123

Persistent link: https://www.econbiz.de/10011555102

An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan

Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217

Persistent link: https://www.econbiz.de/10010477220

Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry

Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904

Persistent link: https://www.econbiz.de/10011388434

The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

The contest determinant of delight and disappointment : a case study of online banking

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1376-1389

Persistent link: https://www.econbiz.de/10010208024

Drivers of customer satisfaction and loyalty in service industries

Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823

Persistent link: https://www.econbiz.de/10011625874

Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators

Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926

Persistent link: https://www.econbiz.de/10011581248

Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana

Ofori, Kwame Simpe; Boakye, Kwabena G.; Narteh, Bedman - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 580-598

Persistent link: https://www.econbiz.de/10011854104

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845