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What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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Who should apologize when an employee transgresses? : source effects on apology effectiveness
Hill, Krista M.; Boyd, David P. - In: Journal of business ethics : JOBE 130 (2015) 1, pp. 163-170
Persistent link: https://www.econbiz.de/10011312128
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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Spiritual climate of business organizations and its impact on customers' experience
Pandey, Ashish; Gupta, Rajen K.; Arora, A. P. - In: Journal of business ethics : JOBE 88 (2009) 2, pp. 313-332
Persistent link: https://www.econbiz.de/10003890514
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What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany; Legoux, Renaud; Tripp, Thomas M.; … - In: Journal of business ethics : JOBE 160 (2019) 1, pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
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The role of identity salience in the effects of corporate social responsibility on consumer behavior
Marin, Longinos; Ruiz de Maya, Salvador; Rubio, Alicia - In: Journal of business ethics : JOBE 84 (2009) 1, pp. 65-78
Persistent link: https://www.econbiz.de/10003805863
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A cross-national investigation on how ethical consumers build loyalty toward fair trade brands
Kim, Gwang-suk; Lee, Grace Y.; Park, Kiwan - In: Journal of business ethics : JOBE 96 (2010) 4, pp. 589-611
Persistent link: https://www.econbiz.de/10008698290
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Does relationship quality matter in consumer ethical decision making? : evidence from China
Liu, Zhiqiang; Zeng, Fue; Su, Chenting - In: Journal of business ethics : JOBE 88 (2009), pp. 483-496
Persistent link: https://www.econbiz.de/10003958839
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Do ethical values work? : a quantitative study of the impact of fair trade coffee on consumer behavior
Cailleba, Patrice; Casteran, Herbert - In: Journal of business ethics : JOBE 97 (2010) 4, pp. 613-624
Persistent link: https://www.econbiz.de/10008810227
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Corporate transparency and green management
Vaccaro, Antonino; Echeverri, Dalia Patiño - In: Journal of business ethics : JOBE 95 (2010) 3, pp. 487-506
Persistent link: https://www.econbiz.de/10008655268