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Spiritual climate of business organizations and its impact on customers' experience
Pandey, Ashish; Gupta, Rajen K.; Arora, A. P. - In: Journal of business ethics : JOBE 88 (2009) 2, pp. 313-332
Persistent link: https://www.econbiz.de/10003890514
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The effects of corporate social responsibility on customer loyalty : the mediating effect of reputation in cooperative banks versus commercial banks in the Basque Country
Aramburu, Izaskun Agirre; Pescador, Irune Gómez - In: Journal of business ethics : JOBE 154 (2019) 3, pp. 701-719
Persistent link: https://www.econbiz.de/10011993713
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What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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How leadership and commitment influence bank employees’ adoption of their bank’s values
Wallace, Elaine; De Chernatony, Leslie; Buil, Isabel - In: Journal of business ethics : JOBE 101 (2011) 3, pp. 397-414
Persistent link: https://www.econbiz.de/10009272437
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The effects of satisfaction with a client's management during a prior audit engagement, trust, and moral reasoning on auditors' perceived risk of management fraud
Kerler, William A.; Killough, Larry N. - In: Journal of business ethics : JOBE 85 (2009) 2, pp. 109-136
Persistent link: https://www.econbiz.de/10003835940
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The role of identity salience in the effects of corporate social responsibility on consumer behavior
Marin, Longinos; Ruiz de Maya, Salvador; Rubio, Alicia - In: Journal of business ethics : JOBE 84 (2009) 1, pp. 65-78
Persistent link: https://www.econbiz.de/10003805863
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A cross-national investigation on how ethical consumers build loyalty toward fair trade brands
Kim, Gwang-suk; Lee, Grace Y.; Park, Kiwan - In: Journal of business ethics : JOBE 96 (2010) 4, pp. 589-611
Persistent link: https://www.econbiz.de/10008698290
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Impact of customer orientation, inducements and ethics on loyalty to the firm : customers' perspective
Valenzuela, Leslier M.; Mulki, Jay P.; Jaramillo, Jorge … - In: Journal of business ethics : JOBE 93 (2010) 2, pp. 277-291
Persistent link: https://www.econbiz.de/10003971101
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Moral judgment and its impact on business-to-business sales performance and customer relationships
Schwepker, Charles H. <Jr.>; Good, David J. - In: Journal of business ethics : JOBE 98 (2011) 4, pp. 609-625
Persistent link: https://www.econbiz.de/10008860253
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Does relationship quality matter in consumer ethical decision making? : evidence from China
Liu, Zhiqiang; Zeng, Fue; Su, Chenting - In: Journal of business ethics : JOBE 88 (2009), pp. 483-496
Persistent link: https://www.econbiz.de/10003958839