Narrow search
Showing 1 - 10 of 38
Cover Image
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens; Weitzl, Wolfgang - In: Journal of business research : JBR 130 (2021), pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Cover Image
The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha - In: Journal of business research : JBR 94 (2019), pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
Cover Image
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit; Gaganpreet Singh; Sadeque, Saalem; … - In: Journal of business research : JBR 164 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Cover Image
Use of social networking sites by SMEs to engage with their customers : a developing country perspective
Sharma, Shavneet; Singh, Gurmeet; Aiyub, Asheefa Shaheen - In: Journal of internet commerce 19 (2020) 1, pp. 62-81
Persistent link: https://www.econbiz.de/10012179615
Cover Image
How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen; Meyer, Martin - In: Journal of business research : JBR 119 (2020), pp. 122-130
Persistent link: https://www.econbiz.de/10012416947
Cover Image
Understanding service quality in a virtual travel community environment
Elliot, Statia; Li, Guoxin; Choi, Chris - In: Journal of business research : JBR 66 (2013) 8, pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
Cover Image
The web : testing impact on individual productivity of users
Leonard, Lori N. K.; Riemenschneider, Cynthia K. - In: Journal of internet commerce 12 (2013) 1/4, pp. 247-267
Persistent link: https://www.econbiz.de/10010248376
Cover Image
Social media user satisfaction : theory development and research findings
Rauniar, Rupak; Rawski, Greg; Johnson, Ben; Yang, Jie - In: Journal of internet commerce 12 (2013) 1/4, pp. 195-224
Persistent link: https://www.econbiz.de/10010248470
Cover Image
Using social networking sites : what is the big attraction? ; exploring a mediated moderation relationship
Xiao, Qian; Zhuang, Weiling; Hsu, Maxwell K. - In: Journal of internet commerce 13 (2014) 1/4, pp. 45-64
Persistent link: https://www.econbiz.de/10010474811
Cover Image
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.; Craciun, Georgiana; Shin, Dongwook - In: Journal of business research : JBR 63 (2010) 12, pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477