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Not all that glitters is golden : the impact of procedural fairness perceptions on firm evaluations and customer satisfaction with favorable outcomes
Mathur, Pragya; Jain, Shalini Sarin - In: Journal of business research : JBR 117 (2020), pp. 357-367
Persistent link: https://www.econbiz.de/10012286500
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Forecast information and traditional retailer performance in a dual-channel competitive market
Yan, Ruiliang; Ghose, Sanjoy - In: Journal of business research : JBR 63 (2010) 1, pp. 77-83
Persistent link: https://www.econbiz.de/10003909552
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Implementing online store for national brand competing against private label
Amrouche, Nawel; Yan, Ruiliang - In: Journal of business research : JBR 65 (2012) 3, pp. 325-332
Persistent link: https://www.econbiz.de/10009507203
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A dual identification framework of online multiplayer video games : the case of massively multiplayer online role playing games (MMORPGs)
Badrinarayanan, Vishag A.; Sierra, Jeremy J.; Martin, … - In: Journal of business research : JBR 68 (2015) 5, pp. 1045-1052
Persistent link: https://www.econbiz.de/10010517112
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Collaboration strategy decision-making using the Miles and Snow typology
Lin, Chinho; Tsai, Hua-ling; Wu, Ju-chuan - In: Journal of business research : JBR 67 (2014) 9, pp. 1979-1990
Persistent link: https://www.econbiz.de/10010380092
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Reputation and intentions : the role of satisfaction, identification, and commitment
Su, LuJun; Swanson, Scott R.; Chinchanachokchai, Sydney; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3261-3269
Persistent link: https://www.econbiz.de/10011514770
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The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung; Olson, Eric - In: Journal of business research : JBR 67 (2014) 6, pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
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Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona; Seegebarth, Barbara; … - In: Journal of business research : JBR 137 (2021), pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
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The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang; Liu, Maggie Wenjing; Keh, Hean Tat - In: Journal of business research : JBR 118 (2020), pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
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Freeing "workplace prisoners" in higher education : configurations for collective knowledge building and educational value decisions
Lee, Michael T.; Raschke, Robyn L. - In: Journal of business research : JBR 88 (2018), pp. 443-448
Persistent link: https://www.econbiz.de/10011869897