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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
45
Hotellerie
44
Hospital
35
Krankenhaus
35
Quality management
28
Qualitätsmanagement
28
Dienstleistungsqualität
24
Service quality
24
Consumer behaviour
20
Konsumentenverhalten
20
Hospitality industry
18
Firm performance
17
Gastgewerbe
17
Unternehmenserfolg
17
Health care
16
Beziehungsmarketing
15
Gesundheitsversorgung
15
Relationship marketing
15
Customer satisfaction
14
Gesundheitswesen
12
Health care system
12
Arbeitsproduktivität
10
Labour productivity
10
Brand management
9
Markenführung
9
Productivity
9
Tourism
9
Human Resource Management
8
Personalmanagement
8
Product quality
8
Produktivität
8
Produktqualität
8
Tourismus
8
Innovation
7
Tourism industry
7
Tourismuswirtschaft
7
Customer integration
6
Knowledge management
6
Kundenintegration
6
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English
16
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Gallan, Andrew S.
2
Ali, Faizan
1
Aloini, Davide
1
Armenakis, Achilles A.
1
Baloglu, Seyhmus
1
Blanco-Oliver, Antonio
1
Cheng, Can
1
Danaher, Tracey S.
1
Dhakate, Nikhil
1
Falk, Martin
1
Figueira de Lemos, Francisco
1
Garzon, Dolores
1
Ge, Wanjun
1
Gloor, Peter A.
1
Gregory, Brian T.
1
Gross, Hellen P.
1
Harris, Stanley G.
1
Helkkula, Anu
1
Ingerfurth, Stefan
1
Jeong, Miyoung
1
Joshi, Rohit
1
Kabadayi, Sertan
1
Kalamas, Maria
1
Laroche, Michel
1
Lervik-Olsen, Line
1
Li, Xiujie
1
Lin, Hai
1
Llinares, Carmen
1
Lu, Lin
1
Luo, Jiayu
1
Makdessian, Lucy
1
Martin, Drew
1
Martín-Ruiz, David
1
McColl-Kennedy, Janet R.
1
Meterko, Mark M.
1
Mohr, David
1
Navarro García, Antonio
1
Navarro, Susana
1
Oh, Haemoon
1
Orsingher, Chiara
1
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Journal of business research : JBR
International journal of hospitality management
173
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
48
Tourism management : research, policies, practice
48
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Discussion paper
18
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
Journal of air transport management
12
Working paper
12
Discussion papers / CEPR
11
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ECONIS (ZBW)
16
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1
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
2
Employees as reputation advocates : dimensions of employee job satisfaction explaining employees' recommendation intention
Gross, Hellen P.
;
Ingerfurth, Stefan
;
Willems, Jurgen
- In:
Journal of business research : JBR
134
(
2021
),
pp. 405-413
Persistent link: https://www.econbiz.de/10012643813
Saved in:
3
Exploring the relationship between co-creation and satisfaction using QCA
Navarro, Susana
;
Llinares, Carmen
;
Garzon, Dolores
- In:
Journal of business research : JBR
69
(
2016
)
4
,
pp. 1336-1339
Persistent link: https://www.econbiz.de/10011446691
Saved in:
4
Tourists' adoption of self-service technologies at resort
hotels
Oh, Haemoon
;
Jeong, Miyoung
;
Baloglu, Seyhmus
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 692-699
Persistent link: https://www.econbiz.de/10009739976
Saved in:
5
Complementarity of R&D and productivity in SME export behavior
Falk, Martin
;
Figueira de Lemos, Francisco
- In:
Journal of business research : JBR
96
(
2019
),
pp. 157-168
Persistent link: https://www.econbiz.de/10011980785
Saved in:
6
Measurement of factor mismatch in industrial enterprises with labor skills heterogeneity
Zhang, Shangfeng
;
Li, Xiujie
;
Zhang, Chaojie
;
Luo, Jiayu
; …
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014280392
Saved in:
7
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
8
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
9
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.
;
Harris, Stanley G.
;
Armenakis, …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Saved in:
10
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
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