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The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang; Hutzinger, Clemens - In: Journal of business research : JBR 80 (2017), pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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Online product returns : the role of perceived environmental efficacy and post-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.; Crespo-Tejero, N.; … - In: Journal of business research : JBR 174 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
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Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda; Gonc̦alves, Helena Martins - In: Journal of business research : JBR 69 (2016) 11, pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
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Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun - In: Journal of business research : JBR 106 (2020), pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
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An empirical investigation of the factors motivating Japanese repeat consumers to review their shopping experiences
Moriuchi, Emi; Takahashi, Ikuo - In: Journal of business research : JBR 82 (2018), pp. 381-390
Persistent link: https://www.econbiz.de/10011771917
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Does language matter? : a cross-national comparison of the moderating effect of language on website information-processing
Alcántara-Pila, Juan Miguel; Barrio-García, Salvador del - In: Journal of business research : JBR 88 (2018), pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
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The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos; Butori, Raphaëlle; Le … - In: Journal of business research : JBR 88 (2018), pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
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The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar; Holland, Christopher P.; Papamichail, Nadia - In: Journal of business research : JBR 91 (2018), pp. 71-82
Persistent link: https://www.econbiz.de/10011902819