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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens; Weitzl, Wolfgang - In: Journal of business research : JBR 130 (2021), pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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Interacting contributions of different departments to brand success
De Chernatony, Leslie; Cottam, Susan - In: Journal of business research : JBR 62 (2009) 3, pp. 297-304
Persistent link: https://www.econbiz.de/10003840041
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Asset specificity's impact on outsourcing relationship performance : a disaggregated analysis by buyer-supplier asset specificity dimensions
De Vita, Glauco; Tekaya, Arafet; Wang, Catherine L. - In: Journal of business research : JBR 63 (2010) 7, pp. 657-666
Persistent link: https://www.econbiz.de/10003984847
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Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis
Capriello, Antonella; Mason, Peyton R.; Davis, Boyd; … - In: Journal of business research : JBR 66 (2013) 6, pp. 778-785
Persistent link: https://www.econbiz.de/10009740453
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Corporate rebranding : an internal perspective
Joseph, Abraham; Gupta, Suraksha; Wang, Yichuan; … - In: Journal of business research : JBR 130 (2021), pp. 709-723
Persistent link: https://www.econbiz.de/10012544901
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Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
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The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha - In: Journal of business research : JBR 94 (2019), pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
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Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit; Gaganpreet Singh; Sadeque, Saalem; … - In: Journal of business research : JBR 164 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
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How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen; Meyer, Martin - In: Journal of business research : JBR 119 (2020), pp. 122-130
Persistent link: https://www.econbiz.de/10012416947