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Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.; Laroche, Michel; Zhang, Man; Cho, … - In: Journal of business research : JBR 62 (2009) 10, pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
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Beyond the technology adoption : technology readiness effects on post-adoption behavior
Son, Minhee; Han, Kyesook - In: Journal of business research : JBR 64 (2011) 11, pp. 1178-1182
Persistent link: https://www.econbiz.de/10009380580
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
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How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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Self-image congruence in consumer behavior
Hosany, Sameer; Martin, Drew - In: Journal of business research : JBR 65 (2012) 5, pp. 685-691
Persistent link: https://www.econbiz.de/10009528783
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The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee; Mavondo, Felix T. - In: Journal of business research : JBR 68 (2015) 12, pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618
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Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.; Barnes, Donald C. - In: Journal of business research : JBR 68 (2015) 5, pp. 986-993
Persistent link: https://www.econbiz.de/10010516639