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The five types of brand hate : how they affect consumer behavior
Fetscherin, Marc - In: Journal of business research : JBR 101 (2019), pp. 116-127
Persistent link: https://www.econbiz.de/10012103220
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Free no more : investigating customer reactions to unexpected free-to-fee switches
Cziehso, Gerrit Paul; Schäfers, Tobias; Kukar-Kinney, … - In: Journal of business research : JBR 101 (2019), pp. 229-242
Persistent link: https://www.econbiz.de/10012103251
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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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Strategic orientations, developmental culture, and big data capability
Lin, Canchu; Kunnathur, Anand S. - In: Journal of business research : JBR 105 (2019), pp. 49-60
Persistent link: https://www.econbiz.de/10012128479
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Antecedents and consequences of shoppers' attitude toward branded store-within-stores : an exploratory framework
Badrinarayanan, Vishag; Becerra, Enrique P. - In: Journal of business research : JBR 105 (2019), pp. 189-200
Persistent link: https://www.econbiz.de/10012128498
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On conceptualizing, measuring, and managing augmented technology use in business-to-business sales contexts
Hunter, Gary K. - In: Journal of business research : JBR 105 (2019), pp. 201-213
Persistent link: https://www.econbiz.de/10012128500
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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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NewLux Brand Relationship scale : capturing the scope of mass-consumed luxury brand relationships
Nobre, Helena; Simões, Cláudia - In: Journal of business research : JBR 102 (2019), pp. 328-338
Persistent link: https://www.econbiz.de/10012104021
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Cultivating loyal customers through online customer communities : a psychological contract perspective
Bi, Qingqing - In: Journal of business research : JBR 103 (2019), pp. 34-44
Persistent link: https://www.econbiz.de/10012104084
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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Journal of business research : JBR 103 (2019), pp. 130-141
Persistent link: https://www.econbiz.de/10012104123