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Customer Satisfaction for Cell...
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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
161
Konsumentenverhalten
161
Beziehungsmarketing
155
Relationship marketing
155
Dienstleistungsqualität
143
Service quality
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Beschwerdemanagement
47
Complaint management
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Satisfaction
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Customer service
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Kundenservice
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Brand image
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Markenimage
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Brand management
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Markenführung
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Emotion
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Service failure
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Viral marketing
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Arbeitszufriedenheit
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Job satisfaction
23
Online retailing
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Online-Handel
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Social Web
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Social web
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Customer loyalty
18
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Dienstleistungssektor
18
Kundenbindung
18
Lieferantenmanagement
18
Service industry
18
Supplier relationship management
18
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17
Customer experience
16
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Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Kim, Sang Jin
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Krishen, Anjala S.
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McColl-Kennedy, Janet R.
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Prayag, Girish
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Prentice, Catherine
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Sharma, Piyush
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Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
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Baker, Thomas L.
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Beitelspacher, Lauren Skinner
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Chan, Kimmy Wa
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Chen, Pei-Chi
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Chen, Qimei
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Chi, Nai-Wen
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Ciuchita, Robert
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Cossío-Silva, Francisco-José
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Davis, Lenita
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Devlin, James
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Donthu, Naveen
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Ekinci, Yuksel
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Giebelhausen, Michael
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Grégoire, Yany
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Journal of business research : JBR
The Pakistan development review : PDR
1,751
Economics Papers from University Paris Dauphine
570
MPRA Paper
537
Journal of retailing and consumer services
437
Pakistan economic and social review : incorporating the Punjab University economist ; bi-annual journal of the Department of Economics, University of the Punjab
379
International journal of hospitality management
358
The Lahore journal of economics
279
Papers and proceedings / Pakistan Society of Development Economists
234
Pakistan journal of commerce and social sciences
223
The journal of services marketing
194
ERIM Report Series Research in Management
183
The service industries journal
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
170
Cogent business & management
167
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
158
Lahore Journal of Economics
153
PIDE working papers
149
Ovidius University Annals, Economic Sciences Series
148
International journal of contemporary hospitality management
143
Annals of Faculty of Economics
137
Pakistan journal of applied economics
137
Management and Marketing Journal
113
Pakistan Journal of Commerce and Social Sciences (PJCSS)
108
Open Access publications from Université Paris-Dauphine
106
Revista de Marketing Online (Journal of Online Marketing)
106
Amfiteatru Economic Journal
104
Services marketing quarterly
101
Census publication
97
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
SpringerLink / Bücher
93
The TQM journal : the international review of organizational improvement
92
Asia Pacific journal of marketing and logistics
91
Journal of air transport management
91
Journal of service research : JSR
88
Service business
88
Review of economics and development studies
87
SBP working paper series
87
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ECONIS (ZBW)
321
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1
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10
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321
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1
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
2
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
3
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
4
Easy to please or hard to impress : elucidating consumers' innate satisfaction
Pamirleanu, Nadia
;
Chennamaneni, Pavan Rao
;
Krishen, …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1914-1918
Persistent link: https://www.econbiz.de/10011451594
Saved in:
5
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
6
Customer loyalty in entertainment venues : the reality TV genre
Lewin, Jeffrey E.
;
Rajamma, Rajasree K.
;
Audhesh, Paswan K.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 607-615
Persistent link: https://www.econbiz.de/10010496162
Saved in:
7
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin
;
Li, Guoxin
;
Wang, Haiyan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Saved in:
8
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
9
Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona
;
Seegebarth, Barbara
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
Saved in:
10
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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