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CUSTOMER RELATIONSHIP MANAGEME...
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Beziehungsmarketing
648
Relationship marketing
648
Consumer behaviour
359
Konsumentenverhalten
359
Customer satisfaction
143
Kundenzufriedenheit
143
Brand management
137
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Ko, Eunju
8
Balaji, M. S.
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Kim, Kyung Hoon
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Roy, Sanjit
6
McLean, Graeme J.
5
Veloutsou, Cleopatra
5
Agnihotri, Raj
4
Akter, Shahriar
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Babin, Barry J.
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Chebat, Jean-Charles
4
Gupta, Suraksha
4
Gustafsson, Anders
4
Mandler, Timo
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Noble, Stephanie M.
4
Sharma, Piyush
4
Valette-Florence, Pierre
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
Andreini, Daniela
3
Bartikowski, Boris
3
Black, Iain
3
Cavusgil, Erin
3
Chang, Woojung
3
Diamantopoulos, Adamantios
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Gupta, Shivam
3
Harrigan, Paul
3
Johnson, Lester W.
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Kukar-Kinney, Monika
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Leischnig, Alexander
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Lervik-Olsen, Line
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Mattila, Anna S.
3
Naudé, Peter
3
Oghazi, Pejvak
3
Osei-Frimpong, Kofi
3
Pedeliento, Giuseppe
3
Prentice, Catherine
3
Raddats, Chris
3
Rapp, Adam
3
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Journal of business research : JBR
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
407
SpringerLink / Bücher
313
International journal of hospitality management
299
The journal of services marketing
225
The journal of business & industrial marketing
206
The service industries journal
187
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
115
Journal of service management
111
Gabler Edition Wissenschaft
110
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
107
Journal of retailing
107
The journal of brand management : an international journal
107
Marketing intelligence & planning
105
Cogent business & management
102
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
648
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648
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1
Developer/adopter relationships in new industrial product situations
More, Roger A.
- In:
Journal of business research : JBR
14
(
1986
)
6
,
pp. 501-517
Persistent link: https://www.econbiz.de/10003634576
Saved in:
2
Does customer sex influence the relationship between perceived quality and share of wallet?
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 974-981
Persistent link: https://www.econbiz.de/10003731220
Saved in:
3
Store and store format loyalty measures based on budget allocation
Bustos-Reyes, César Augusto
;
González-Benito, Óscar
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 1015-1025
Persistent link: https://www.econbiz.de/10003731231
Saved in:
4
When consumers love their brands : exploring the concept and its dimensions
Albert, Noe͏̈l
;
Merunka, Dwight
;
Valette-Florence, Pierre
- In:
Journal of business research : JBR
61
(
2008
)
10
,
pp. 1062-1075
Persistent link: https://www.econbiz.de/10003766348
Saved in:
5
Customer equity management as formative second-order construct
Bruhn, Manfred
;
Georgi, Dominik
;
Hadwich, Karsten
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1292-1301
Persistent link: https://www.econbiz.de/10003784943
Saved in:
6
Special issue : Formative indicators
Diamantopoulos, Adamantios
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003784946
Saved in:
7
Special issue: Retailing evolution research
Chebat, Jean-Charles
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003859335
Saved in:
8
"It's nice to get a wee treat if you've had a bad week" : consumer motivations in retail loyalty scheme points redemption
Smith, Andrew
;
Sparks, Leigh
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 542-547
Persistent link: https://www.econbiz.de/10003846876
Saved in:
9
What induces online loyalty? : online versus offline brand images
Kwon, Wi-suk
;
Lennon, Sharron J.
- In:
Journal of business research : JBR
62
(
2009
)
5
,
pp. 557-564
Persistent link: https://www.econbiz.de/10003846909
Saved in:
10
Personality-relatedness and reciprocity framework for analyzing retailer-consumer interactions
Kaltcheva, Velitchka D.
;
Parasuraman, A.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 601-608
Persistent link: https://www.econbiz.de/10003854660
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